Veuve Clicquot champagne epitomizes glamour, style, and luxury. In The Widow Clicquot, Tilar J. Mazzeo brings to life for the first time the fascinating woman behind the iconic yellow label: Barbe-Nicole Clicquot Ponsardin, who, after her husband's death, defied convention by assuming the reins of the fledgling wine business they had nurtured together. Steering the company through dizzying political and financial reversals, she became one of the world's first great businesswomen and one of the richest women of her time. As much a fascinating journey through the process of making this temperamental wine as a biography of a uniquely tempered woman, The Widow Clicquot is the captivating true story of a legend and a visionary.

What triggers fascination, and how do companies, people, and ideas put those triggers to useWhy are you captivated by some people but not by othersWhy do you recall some brands yet forget the restIn a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behaviorFascination: the most powerful way to influence decision making. It's more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust. Fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the right triggers, you can make anything become fascinating.To explore and explain fascination's irresistible influence, Sally Hogshead looks beyond marketing, delving into behavioral and social studies, historical precedents, neurobiology and evolutionary anthropology, as well as conducting in-depth interviews and a national study of a thousand consumers, to emerge with deeply rooted patterns for why, and how, we become captivated.Hogshead reveals why the Salem witch trials began with the same fixations as those in Sex and the City. How Olympic athletes are subject to obsessions similar to those of fetishists. How a 1636 frenzy over Dutch tulip bulbs perfectly mirrors the 2006 real estate bubble. And why a billion-dollar "Just Say No" program actually increased drug use among teens, by activating the same "forbidden fruit" syndrome as a Victoria's Secret catalog.Whether you realize it or not, you're already using the seven triggers. The question is, are you using the right triggers, in the right way, to get your desired resultThis book will show you.

From the critically acclaimed author of Crazy '08 comes the thrilling true story of the most colorful and notorious law firm in American history. Scoundrels in Law offers an inside look at crime and punishment in the nineteenth century, and a whirlwind tour of the Gilded Age. Gangsters and con men. Spurned mistresses and wandering husbands. Strippers and Broadway royalty. Cat killers and spiritualists. These were the friends and clients of Howe Hummel, the most famous (and famously rotten) law firm in nineteenth-century America.The partners gloried in their reputation and made a rich living from it. William Howe left London a step ahead of the law to find his destiny defending the perpetrators of murder and mayhem in post-Civil War New York, in an age of really good murders. A dramatic, diamond-encrusted presence, Howe was one of the great courtroom orators of his era, winning improbable acquittals time after time.Abraham Hummel enjoyed a quieter but perhaps more fearsome notoriety, shaking down high society so well and so often that receiving an envelope with the law firm's name on it became almost a rite of passage.The partners bestrode Gilded Age New York with wit and brio, and everyone from Theodore Roosevelt to Lola Montez had a part in their story. In Howe Hummel's prime, it would not have been unusual to see a leading politician, a pickpocket, a Broadway star, a bank robber, and a socialite all crowded together into the waiting room of their offices, located conveniently across the street from the city jail. Howe and Hummel were not particularly good men. They were perfectly ready even eager to lie, cheat, and bribe on behalf of their clients. They did stop short of murder, though, a principle that played a critical role when the famous firm imploded in a truly spectacular web of deceit gone wrong.Through the windows of the dingy premises of Howe Hummel, readers can glimpse the Gilded Age in all its grime and grandeur. Cait Murphy restores this once-famous duo to their rightful place in the pantheon of great American characters.

Time is not money.Time is more important than money. Today's customers are overwhelmed, overworked, and overstressed, and it seems that everyone from CEOs to soccer moms is short on time and inundated with information. As a result, despite the availability of 24/7 commerce and countless ways of engaging people in our multiscreen (mobile, TV, and PC) economy, companies find it more difficult than ever to claim even a fraction of the 1,440 minutes in their customers' precious 24 hours. In The 24-Hour Customer, Adrian C. Ott, CEO of a successful Silicon Valley consultancy, argues that companies need to strategically harness the ebbs and flows of customer time and attention in order to win in today's competitive landscape. She explores the economics of time and attention, including why customers will devote hours addicted to social networks, yet will say "I have no time!" to other offerings. Based on extensive research and real-world results with market-leading companies, this book provides tools, such as Time-Value Tradeoffs and Time-ographics, that pinpoint opportunities to increase revenue and gain market traction. Filled with fascinating case studies from companies like Johnson Johnson, Amazon, and iPhone app start-ups, The 24-Hour Customer offers fresh ideas for capitalizing on the elements of time, attention, and value to innovate never-before-considered products, services, and programs for today's ber-connected, multitasking customer. Readers will discover how: Zipcar utilized time-slicing to redefine automobile ownership and grew by 70 percent, while the auto industry struggled in 2009; Netflix, Hulu, and others time-shifted to movies on-demand, ultimately restructuring the entertainment industry; P&G leveraged inattention by enabling habit-formation for some of its most successful brands. This book shares the latest strategic weapons for achieving market leadership and will change the way executives think about their businesses and their customers.

Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.McGee interviewed countless industry insiders pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.

Becoming Richard Pryor is a book that breaks new ground. . . . Saul details the amazing way that Richard found his way out of the life for which he seemed destined and into the world of the performing arts. New York Times Richard Pryor may have been the most unlikely star in Hollywood history. Raised in his family's brothels, in Peoria, Illinois, by a grandmother who often threatened to kick him upstairs with her size-twelve shoes, he always considered himself a bottom dog. He took to the stage originally to escape the tough realities of his childhood but later discovered he could alchemize his stand-up by delving fully, even painfully, into the off-color life he'd known. He brought that vitality to a movie career whose best moments Blazing Saddles, Blue Collar, the buddy comedies with Gene Wilder flowed directly out of his spirit of creative improvisation. The major studios considered him dangerous. Audiences felt plugged directly into the socket of life.Built on groundbreaking research, Becoming Richard Pryor brings into sharp focus the man and his genius as never before. From his heartbreaking childhood, his trials in the army, and his improv days in Greenwich Village to his soul-searching interlude in Berkeley and his rise in the New Hollywood of the 1970s, Becoming Richard Pryor sheds light on an entertainer who, by uniting the spirits of the Black Power movement and the counterculture, forever altered the cultural DNA of America. A fascinating, exhilarating read. Michael Chabon

The Second City has launched the careers of celebrated comic performers such as Tina Fey and Stephen Colbert and produced award-winning content. But it's the actual improvisational process developed and honed over the years by The Second City that has become its legacy. Players master an ability to co-create in ensembles, using philosophies that celebrate a "Yes, And" approach. They embrace authenticity and failure, and espouse the idea of "following the follower," which allows any member of the team to assume a leadership role. For more than two decades, The Second City has taken these same principles in thousands of corporate clients, showing leaders how to apply the tools of improv to common business challenges. Here, for the first time, Second City executives Kelly Leonard and Tom Yorton describe how you can use the same skills that thrill audiences around the world to improve your emotional intelligence, increase creativity, and learn to pivot out of tight and uncomfortable situations. In this engaging, often humorous, and highly practical book, you will learn how to become a more compelling leader and a more collaborative follower by employing the seven elements of improv: Yes, And, by which you give every idea a chance to be acted on; Ensemble, reconciling the needs of individuals with those of the broader team; Co-creation, which highlights the importance of dialogue in creating new products, processes, and relationships; Authenticity, or being unafraid to speak truth to power, challenge convention, and break the rules; Failure, teaching us that not only is it okay to fail, but we should always include it as part of our process; Follow the Follower, which gives any member of the group the chance to assume a leadership role; Listening, in which you learn to stay in the moment, and know the difference between listening to understand and listening merely to respond. When we are fiercely following the tenets of improvisation, we generate ideas both quickly and efficiently, we weather storms with more aplomb, and we don't work burdened by a fear of failure. Even better, these qualities are fully transferable to our lives outside the office. More people are beginning to recognize what The Second City has known for a long time: In the midst of a revolution in how we learn, communicate, and work, professional success often rests on the same pillars that form the foundation of great comedy: Creativity, Communication, and Collaboration. That's where improvisation comes in.

Carl Reiner has been making people laugh since the days of The Dick Van Dyke Show. His showbiz bits with Mel Brooks about the 2000 Year Old Man have become the stuff of comedy legend. Jerry Seinfeld, Alan Alda, Neil Simon, Steve Allen, and Richard Lewis were all bowled over by the comic genius of The 2000 Year Old Man in the Year 2000: The Book. Now, in his wonderful new book, Carl Reiner shows off the talent and humor that have made him a comedic superstar.Filled with rich, multidimensional tales, this collection of short stories from one of America's truly great comedic minds is at once poignant, nostalgic, and laugh-out-loud funny. "How Paul Robeson Saved My Life." the story of Reiner's experiences in the army during World War II, is a darkly funny look at racism. "Lance and Gwendolyn" is a modern-day fairy tale with some surprising twists. "Dial 411 for Legal Smut" is a tongue-in-cheek look at phone sex. Whatever topic he tackles, Reiner always manages to capture the highs and lows, the follies and foibles of everyday life.

I see soil in a new light, and I wonder about my own lawn and garden. What have I sprinkled on my backyardIs somebody using my home, my food, to recycle toxic wasteIt seems unbelievable, outlandish -- but what if it's trueA riveting expose, Fateful Harvest tells the story of Patty Martin -- the mayor of a small Washington town called Quincy -- who discovers American industries are dumping toxic waste into farmers' fields and home gardens by labeling it "fertilizer." She becomes outraged at the failed crops, sick horses, and rare diseases in her town, as well as the threats to her children's health. Yet, when she blows the whistle on a nationwide problem, Patty Martin is nearly run out of town.Duff Wilson, whose Seattle Times series on this story was a finalist for the Pulitzer Prize, provides the definitive account of a new and alarming environmental scandal. Fateful Harvest is a gripping study of corruption and courage, of recklessness and reckoning. It is a story that speaks to the greatest fears -- and ultimate hope -- in us all.

In 1945, a doctor with the Soviet Red Army found a school notebook buried near the crematoria of the newly liberated Auschwitz concentration camp. Thinking the notebook looked interesting, she brought it home to Russia, where it languished for decades. After the doctor's death, her granddaughter, who had emigrated to the United States, discovered the book and brought it to the attention of Jewish Family and Children's Services of San Francisco, where the diary was first recognized for the extraordinary artifact that it is. Handwritten between October 1943 and April 1944, the work proved to be the diary of a young girl who had lived in the Polish ghetto of Lodz under Nazi rule and who had been transported to Auschwitz. What had become of the girl was a mystery. Elegantly translated from Polish into English seventy years later, Rywka's Diary is at once an astonishing historical document and a moving tribute to the many ordinary people whose lives were forever altered by the Holocaust. At its heart is the story of Rywka Lipszyc, a girl in the Lodz ghetto, the second largest in Poland, who detailed the brutal conditions that she and other Jews living under the Nazis had to endure: poverty, hunger and malnutrition, religious oppression, and the death of close family members.Rywka's Diary is a deeply felt coming-of-age story in which a young woman expresses curiosity about her place in the world and reflects on her relationship with God a remarkable affirmation of her commitment to Judaism and her faith in humanity. Interwoven into this carefully translated diary are photographs, news clippings, maps, and commentary from Holocaust scholars and the girl's surviving relatives, which provide an in-depth picture of both the circumstances of Rywka's life and the mysterious end to her diary.Moving and illuminating, told by a brave young girl whose strong and charismatic voice speaks for millions, Rywka's Diary is an extraordinary addition to the history of the Holocaust and World War II.

Paul Burrell served Diana, Princess of Wales, as her faithful butler from 1987 until her death in 1997. He was much more than an employee: he was her right-hand man, confidant, and friend whom Diana herself described as "the only man she ever trusted." Featuring previously unseen interior photographs and remarkably intimate details, The Way We Were flings open the doors to Kensington Palace, leading readers deep inside the private world of Princess Diana room by room, memory by memory. Marking the tenth anniversary of the princess's death, Burrell has penned a faithful and poignant tribute to "the boss" capturing as never before her vivacity and love of life, her style, her fashion, and her heart. Some images that appeared in the print edition of this book are unavailable in the electronic edition due to rights reasons.

A powerful first-hand account of the many generations and ethnic groups of men who have built America's skyscrapers.From the early days of steel construction in Chicago, through the great boom years of New York city ironwork, and up through the present, High Steel follows the trajectory of careers inextricably linked to both great accomplishment and catastrophic disaster. The personal stories reveal the lives of ironworkers and the dangers they face as they walk across the windswept, swaying summits of tomorrow's skyscrapers, balanced on steel girders sometimes only six inches wide. Rasenberger explores both the greatest accomplishments of ironwork the vaulting bridges and towers that define America's skyline and the deadliest disasters, such as the Quebec Bridge Collapse of 1907, when 75 ironworkers, including 33 Mohawk Indians, fell to their deaths. High Steel is an accessible, thrilling, and vertiginous portrait of the lives of some of our most brave yet unrecognized men.

The fault line -- that dangerous, unstable seam in the economy where powerful innovations and savage competition meet and create market-shattering tremors. Every company lives on it; no manager can control it. In the original edition of Living on the Fault Line, Geoffrey Moore presented a compelling argument for using shareholder value (or share price) as the key driver in management decisions. Moore now revisits his argument in the post-Internet bubble world, proving that the methods he espouses are more germane than ever and showing companies how to use them to survive and thrive in today's demanding economy. Extending the themes of Crossing the Chasm and Inside the Tornado, his first two books on the dynamics of the high-tech markets, Moore shows why sensitivity to stock price is the single most important lever for managing in the future, both as a leading indicator of shifts in competitive advantage and as an employee motivator for making necessary changes in organizations heretofore impervious to change. This revised and updated edition includes: A deeper emphasis on core versus context, which has emerged as the key distinction in allocating resources to improve shareholder value A new Competitive Advantage Grid that will aid managers in achieving and sustaining competitive advantage, the most important component in managing for shareholder value An expanded Value Discipline Model as it relates to the Competitive Advantage Grid Analysis of the powerful new trend toward core/context analysis and outsourcing production duties Updated models of organizational change for each stage of market development As disruptive forces continue to buffet the marketplace and rattle the staid practices of the past, Moore offers a brilliant set of navigational tools to help meet today's most compelling management challenges.

They number in the millions and they are incredibly important to families and to our society, yet they are underappreciated, little respected, and even controversial.Who are theyThey are the stay-at-home moms.These are women who know in their hearts that staying home to raise their children is the right choice for the whole family. Some do it from the outset of their marriages, while others make the difficult transition from career-driven women to homemakers. Either way, it is a choice that is incredibly rich and rewarding, not to mention challenging.Now Dr. Laura, building on principles developed during her long career as a licensed marriage and family therapist, provides a wealth of advice and support, as well as compassion and inspiration, to women as they navigate the wonders and struggles of being stay-at-home moms. Learn how: to hold your head high and deal with naysayers; to see the benefits of being home not only for your children but also for your marriage; to understand the changes you see in yourself; to realize that the sacrifices you endure now will make for lasting bonds and a stronger family, in addition to a more cohesive community. In Praise of Stay-at-Home Moms is a special book, a profound and unique understanding of how important it is for mothers to raise their own children.

From the inspirational leader and author of the international bestsellers Your Sacred Self and the classic Your Erroneous Zones comes this mind-awakening guidebook for making your desires reality. Based on ancient principles and spiritual practices, Manifest Your Destiny introduces the Nine Spiritual Principles that will help you overcome the barriers--both within and around you--that prevent you from getting what you want, including: Developing spiritual awareness Trusting yourself Reconnecting to your environment Attracting your desires Accepting your own worthiness Practicing unconditional love Meditating to unlock the power within you Letting go of demands Filled with warmth and insight, this invaluable book will help you achieve your goals--and take you to a level higher than you've ever dreamed.

In Eye of My Heart, twenty-seven smart, gutsy writers explode myths and stereotypes and tell the whole crazy, complicated truth about being a grandmother in today's world. Among the contributors: Anne Roiphe learns the hard way to keep her mouth shut and her opinions to herself.Elizabeth Berg marvels at witnessing her child give birth to her child.Beverly Donofrio makes amends for her shortcomings as a teenage mother.Judith Viorst exposes the high-stakes competition for Most Fabulous Grandchild.Jill Nelson grapples with mother-daughter tensions triggered by the birth of her grandson.Judith Guest confesses her failed attempt to emulate her own saintly grandmother.Bharati Mukherjee transcends her strict Hindu upbringing to embrace her adopted Chinese grand-daughters.Lynn Lauber finds joy in grandmotherhood that she missed out on as a mother.Sallie Tisdale pays a high price financially and emotionally for her fast-growing brood of grandkids.Ellen Gilchrist reveals how grandparenthood has eased her fear of death.Molly Giles is spurned by her toddler granddaughter during a trip to Paris.Susan Shreve finally accepts that she's the grandmother, not the mother.Roxana Robinson realizes, with relief, that she doesn't have to worry so much anymore.Abigail Thomas plots her escape when she can't bear to bake one more cake.Letty Cottin Pogrebin longs to leave a lasting impression on her grandchildren.Mary Pipher explores the primal role of grandmothers in a fast-changing world.In this groundbreaking collection, you will encounter the real stories that usually go untold. Free of platitudes and clichs, the essays in Eye of My Heart are linked by a common thread: a love for grandchildren that knows no bounds, despite inescapable obstacles and limitations.

Double take A rapid or surprised second look, either literal or figurative, at a person or situation whose significance has not been completely grasped at first.Kevin Michael Connolly is a twenty-three-year-old man who has seen the world in a way most of us never will. Whether swarmed by Japanese tourists at Epcot Center as a child or holding court at the X Games on his mono-ski, Kevin Connolly has been an object of curiosity since the day he was born without legs. Growing up in rural Montana, he was raised like any other kid (except, that is, for his fathers MacGyver-like contraptions such as the butt boot). As a college student, Kevin traveled to seventeen countries on his skateboard, including Bosnia, China, Ukraine, and Japan. In an attempt to capture the stares of others, he took more than 33,000 photographs of people staring at him. In this dazzling memoir, Connolly casts the lens inward to explore how we view ourselves and what it is to truly see another person. We also get to know his quirky and unflappable parents and his girlfriend. From the home of his family in Helena, Montana, to the streets of Tokyo and Kuala Lumpur, Kevin's remarkable journey will change the way you look at others, and the way you see yourself.

In the follow-up to her beloved, bestselling The Man in the White Sharkskin Suit, Lagnado tells the story of her mother, Edith, coming of age in a magical old Cairo of dusty alleyways and grand villas. Then Lagnado revisits her own years in America as a schoolgirl in Brooklyn's immigrant enclaves, where she dreams of becoming the fearless Mrs. Emma Peel of The Avengers, coming of age in the turbulence of New York City's 1970s, and, later, as an "avenging" reporter for some of America's most prestigious newspapers. Not only a searing account of strangers in a strange land, The Arrogant Years is a lasting "meditation on exile and assimilation, feminism and the enduring ties of family." (San Francisco Chronicle)

Now in paperback, revised and redesigned: This is Thomas Merton's last book, in which he draws on both Eastern and Western traditions to explore the hot topic of contemplation/meditation in depth and to show how we can practice true contemplation in everyday life. Never before published except as a series of articles (one per chapter) in an academic journal, this book on contemplation was revised by Merton shortly before his untimely death. The material bridges Merton's early work on Catholic monasticism, mysticism, and contemplation with his later writing on Eastern, especially Buddhist, traditions of meditation and spirituality. This book thus provides a comprehensive understanding of contemplation that draws on the best of Western and Eastern traditions. Merton was still tinkering with this book when he died; it was the book he struggled with most during his career as a writer. But now the Merton Legacy Trust and experts have determined that the book makes such a valuable contribution as his major comprehensive presentation of contemplation that they have allowed its publication.

On the evening of April 15, 1848, nearly eighty enslaved Americans attempted one of history's most audacious escapes. Setting sail from Washington, D.C., on a schooner named the Pearl, the fugitives began a daring 225-mile journey to freedom in the North and put in motion a furiously fought battle over slavery in America that would consume Congress, the streets of the capital, and the White House itself.Mary Kay Ricks's unforgettable chronicle brings to life the Underground Railroad's largest escape attempt, the seemingly immutable politics of slavery, and the individuals who struggled to end it. Escape on the Pearl reveals the incredible odyssey of those who were onboard, including the remarkable lives of fugitives Mary and Emily Edmonson, the two sisters at the heart of this true story of courage and determination.