Mind Maps at Work takes a fresh and exuberant look at how Mind Maps can keep you one step ahead of your colleagues at work. Full of practical tips, exercises and inspiring casestudies of people from all career backgrounds, it will help you unlock your reservoirs of creativity and find the fulfilment at work you know you deserve.

Make the right decisions about your products and services by listening effectively to the people that matter – your customers About This Book ? Understand the core components, processes and technologies available for a VOC initiative ? Structure effective VOC programs and turn VOC into actionable product success ? A handy guide to help you identify the hidden needs of your customers and strengthen your relationship with them Who This Book Is For The book is for anyone who needs to get to know their customer, how they feel and what they think about a certain subject. If you are a stakeholder in any project responsible for customer relationships, this book will help you immensely. An awareness of VOC as a topic would be useful, although not essential. What You Will Learn ? Understand different unarticulated needs of your customers ? Deploy effective VOC in your organizations ? Identify and understand the different tools and processes to set up a successful VOC program ? Integrating your findings about your customers into successful products ? Effectively utilize VOC for a successful launch of your product In Detail This book is all about getting to know your customers – what they want and need, what they like and don’t like. Voice of the Customer is one of the most popular forms of market research combining both quantitative and qualitative methods. This book shows you how to engage with customers and understand their wants and needs, likes and dislikes – something which is becoming more in more important with the rise of an increasingly connected world. The book addresses the problem of understanding your customer and engaging with those customers. It also targets people who want to know how to do an effective VOC capture and analysis. As with any engagement/research based initiative, there is also a concern with the ROI. This book shows you how to overcome this problem as well. By the end of this book, you will have a thorough understanding of the relevant stages of a VOC project. It will show you how to devise an effective plan, direct the project to their objectives, and then show you how to collect the voice of the customer, with examples and templates for interviewing and surveying. Style and approach This book is a perfect blend of concepts and real-world use-cases which will help the businesses understand and therefore serve the customers better. Written in a very engaging manner, this book ensures you are able to grasp the theory and apply it in your business seamlessly.

How often do you have your neighbors over for dinner? How do you define your community? Where do you feel the most connected in your life? In a world increasingly isolated and separate, community is still readily available—we just have to look around and make the effort. In Creating Community Wherever You Are, Deanna Jaya Nakosteen opens our eyes to what’s possible. When we create community, we create relationships and meaningful connections. When we live our lives with connection and meaning, we broaden our capacity for love. Written with warmth and wisdom from 30-plus years of living in an intentional community, Creating Community Wherever You Are issues an invitation to all of us, no matter where we live, to deepen our connections to one another, the world, and ourselves. ??

Yes - There Is Work-Life Balance! … but it’s probably not what you think. Too many academics and HR departments have defined work-life balance in superficial ways that make it unattainable, undesirable, or both. Common sense dictates that if something you desire is ill-defined or “impossible,” your outcomes will be disappointing and potentially even harmful. ?But sadly, common sense hasn’t been common practice. Redefining Work-Life Balance?is about creating life-altering, positive results. These pages convey a way to deliver powerful results using simple, one-minute tools proven to enhance life balance and enjoyment. The outcome is reduced stress, increased achievement, and more joy every day – for the rest of your life! Discover and enjoy easy-to-learn concepts with practical applications to: Understand what work-life balance really means Avoid the “As soon as…” trap Establish a ‘Way of Living’ Goal - ?A powerful tool for crafting how you live every day Accomplish your work-life priorities faster… and with less stress Find a more rewarding and happier balance in all your relationships ? Master the emotion-decision link with your personal emotional management tool The tools and tactics in Redefining Work-Life Balance were refined while building a light manufacturing business from a small startup to generating over $100,000,000 in sales with a great team of 250+! That success and the success of thousands of clients is made possible by adapting and applying these tools, and respecting that in addition to having a job, each one of us has a life. Create more achievement at work and more enjoyment in life with Redefining Work-Life Balance! Part One of this book begins by dispelling the myth that there is no such thing as work-life balance. Instead, it delivers a proven re-definition that is clear, fulfilling, and attainable, along with a tool set that will enhance the value and positive balance you get from life – today and every day. Part Two is about people and relationships. You will learn two powerful one-minute tools that can be applied to your life immediately. The outcome is having a more rewarding, less stressed, and happier balance with the important individuals in your personal and work life. In each chapter, you will also see examples from people who have generously shared their personal stories and experiences in implementing these tools. Part Three is about achieving the things you want in life. It delivers two tools that supercharge your thinking. You will get more good thinking done with each of these tools in minutes than most people get done in days, weeks, or even a lifetime of typical pondering. You will also discover two balance measurement tools: one gauges your emotional status and reactions, the other illuminates your current emphasis in life and enables you to adjust it easily if it is not where you want it to be. Part Four concludes these pages using your definition of a good work-life balance to clarify your Way of Life goals. These goals are not specific markers to surpass or milestones to accomplish, they are instead way of living goals. What are the most meaningful and important outcomes you want from your life every day? You will be surprised how quickly these meaningful and often life-changing goals become clear with this final tool in the book. My promise to you is that by applying these proven tools, you will create immediate positive outcomes, personally and professionally. More importantly, based on the feedback I have received across demographics, countries, and cultures, I expect that you too will retain and use your favorite tools along with your re-definition of work-life balance to be happier, less stressed, and more fulfilled over your lifetime. Let’s turn the page and redefine work-life balance in a way that works for you!

Geile Milfs Die komplette Serie 200 Seiten geile Hausfrauen! Dieser Sammelband enth?lt 15 bereits einzeln ver?ffentlichte Geschichten: Die Milf und der junge Spargeltarzan?? Milf bei der Arbeit vernascht?????? Unterricht bei der Altkatze????????? Zwei junge M?nner für die Milf? Die Nachbarin bringt es ihm bei Ich mag die Mutter meines besten Freundes? Geliebte Milf, ich vermisse dich? Die Mutter meiner Freundin ist geil????? Eine unsanfte ?berraschung für die Milf????????? Cabriofahrt mit der Milf??? Die Freundin meines Vaters ist hei?????? Mit der Nachbarin wollte ich immer???? Meine hei?e Nachbarin??? Hausfrauen sind unschlagbar????? Eine willige Schlampe??????? ?ber die Autorin Anna Wolf ist eine Hausfrau aus einer Kleinstadt in Süd-Deutschland. Im Alltag lebt sie ein ganz normales Leben. Mit ihrem jüngeren Liebhaber John teilt sie aber ihre gro?e Leidenschaft: Sex in allen Varianten. Seit über fünfzehn Jahren besuchen die beiden Swingerclubs im In- und Ausland und probieren immer wieder neue Clubs aus. Und natürlich fehlt nicht das j?hrliche Gro?ereignis aller Swinger: Der Urlaub im Südfranz?sischen FKK-Paradies Cap d?Agde. Vor einiger Zeit begann Anna ihre Erlebnisse aufzuschreiben. Daraus entsteht nach und nach die Anna Wolf-Reihe, in der sie ausführlich von ihrem Swingerleben erz?hlt.

The Confines of the Shadow is a sequence of novels and short stories that map the transformation of the Libyan city of Benghazi from a sleepy Ottoman backwater in the 1910s to the second capital of an oil-rich kingdom in the 1960s. Alessandro Spina's saga begins in November 1912 with The Young Maronite, which sees Italian soldiers solidifying their control over Libya's coasts, leaving the Libyan rebels to withdraw to the desert and prepare for a war that would last until 1931, when by dint of sheer brutality, including the internment of tens of thousands of civilians into concentration camps, the Italians crushed the rebellion and murdered its widely respected leader, Omar al-Mukhtar. Employing a cosmopolitan array of characters, ranging from Ottoman functionaries, to Sanussi aristocrats and Italian officers, Spina chronicles Italy's colonial experience from the euphoria of conquest - giving us a front row seat to the rise and subsequent fall of Fascism in the aftermath of World War II - to the country's independence in the 1950s. Spina finally concludes his narrative with the discovery of Libya's vast oil and gas reserves, which triggered the tumultuous changes that led to Muammar Gaddafi's forty-two-year dictatorship. Distinguishing themselves by their intimate understanding of East and West, the novels that comprise The Confines of the Shadow are among the most significant achievements of 20th-century fiction and stand unchallenged as the only multi-generational epic about the European experience in North Africa. This is the first instalment of a three-volume translation, and it includes The Young Maronite, The Marriage of Omar and The Nocturnal Visitor, which are set between 1912 and 1927.

Blockchain Technology & DevOps BundleBook 1- Blockchain Technology: Introduction and its impact on Business EcosystemBLOCKCHAIN TECHNOLOGY BEYOND BITCOIN INVESTING……(Free Blockchain Booklet Inside- Resources for further study)Larry Summers (US Former Treasury Secretary) once exclaimed,” 40 years from now, Blockchain and all that followed from it will figure more prominently in that story than will Bitcoin.”This is the essence of my interest and research in Blockchain Technology. Most of the discussions or information is about Bitcoin investing and its implications on Fintech sector. But what if you have more in-depth curiosity like:- How would Blockchain Technology impact the day to day lives of common people?- How could the government leverage the Blockchain Technology to improve the service delivery?- How would the existing businesses be impacted and integrated with this new Technology?- How the current Businesses and Jobs would be transformed?- What are the other sectors where this Technology have been Implemented?The answer to these questions would pave the way for your future research of the topic. It would also help you to stay ahead of the race by learning the relevant applications of Blockchain Technology. My book is an attempt to understand and look Blockchain Technology beyond investing!Book 2- DevOps Handbook: Introduction and its impact on Business Ecosystem“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”- Charles DarwinAs the industry is moving towards maximum digitization there is a consensus that DevOps practices help you deliver software faster, more reliable, and with fewer errors.DevOps is set of practices and cultural values that have been proven to help organizations of all sizes improve their software release cycles, software quality, security, and ability to get rapid feedback on product development.This book is aimed at Consultant, Project Manager and people from techno-commercial profiles who would be explaining the benefits of DevOps to the client, internal leadership or project teams. As the crux of DevOps methodology lies in the cultural transformation of the organization, people who are stakeholders in shaping this change must understand the overall alignment of business goals with this methodology.You would get to explore:? ·What is DevOps·Relationship between Agile, Scrum, Kanban and DevOps·DevOps Adoption: Organizational cultural Change ·Emerging Trends·DevOps success stories In the Free Booklet you will find out: ·DevOps Job Market overview (No. of jobs, Mean salary etc.)·Insights into DevOps job application·People to follow the latest development

Othman al-Sheikh is running away from the shadows of his past life in a small dusty village in the Libyan Desert. Tripoli, meanwhile, is a city in the process of transformation, moulded to the will of its Italian colonisers. Its decadent entertainments and extravagant riches conceal an underbelly of abject poverty and ruthless plotting. Othman falls for the city and its temptations. With a natural instinct for survival, he tries his luck in the capital, swept along by chance and opportunity.

"Chase Andrews proporciona la hoja de ruta exacta que puede seguir para obtener $100,000 por a?o en ingresos pasivos." ?Muy valioso y altamente recomendado para aquellos que quieren comenzar a ganar dinero mientras duermen!"“Mark Anastasi, autor del best-seller del New York Times "The Laptop Millionaire”Si su objetivo es una isla remota o simplemente pasa más tiempo con su familia, este libro puede llevarlo allí. Descubra las 14 estrategias de ingresos pasivos que utilizan las personas comunes para recuperar el control de su tiempo y aprovechar al máximo sus vidas. Sí, ahora puede vivir el estilo de vida que siempre ha so?ado y disfrutar de múltiples flujos de ingresos.?Si está cansado de hacer a su jefe rico de trabajar de cheque a cheque, o simplemente quiere mejorar drásticamente su estilo de vida actual, este es el libro que puede cambiar todo.Siga los pasos que se detallan en este libro y tendrá todo esto más pronto de lo que creyó posible.?Millones de personas viven bajo sus propios términos, haciendo lo que aman, trabajando cuando eligen hacerlo, ganando el doble, el triple o más de lo que hicieron en sus trabajos "normales".??Está listo para unirse al movimiento? **Aquí hay una vista previa de lo que aprenderá**?Qué es el ingreso pasivo y por qué lo necesita más de lo que cree?Cómo hacer una fortuna vendiendo eBooks en Amazon Kindle?Cómo encontrar, analizar y vender productos físicos a través del programa FBA de Amazon?Cómo generar seis cifras por a?o en Bienes Raíces comprando solo dos propiedades por a?o?Cómo analizar el mercado de valores y hacer una matanza de opciones de compra y venta?Cómo hacer $ 100,000 por a?o gracias a eBooks?Cómo crear un sitio y monetizar con una guía paso a paso?Cómo crear un blog con una guía paso a paso?Cómo hacer dinero de los sitios de autoridad?Cómo encontrar y vender bienes raíces digitales (sitios web) para obtener enormes ganancias?Cómo convertir su oro y plata en activos que generan ingresos?Cómo crear una cartera de dividendos de seis cifras por a?o??Y mucho más!Obtenga su copia hoy y dé un paso más hacia la libertad financiera

Finally, a book that peels back the true nature of failure and uncovers the inextricable relationship between failure and success. It shows you chapter after revealing chapter how to not only embrace failure but how that failure creates a trajectory forward. This results in the need to fail fast, before getting too far in the game; fail often so that you learn more about your task; and, fail big. The book reveals the implementation of the FSG, failure-success-greatness matrix. It highlights how great achievers view success and how they used failure to their benefit every single time.? With failure they not only elevated themselves,?they took humanity to greater heights with them. A section of the book shows you how to embrace failure by changing your mindset towards failing. Mindsets do make or break the person it controls, but your will and logic can come together to change that mindset, regardless of how entrenched. This book shows you the nature of failure, exhibits?the path to success?and shows you?how greatness is achieved. You just need to learn to believe in what's inside of you and?know that you have everything it takes?(because you do). Believe in your greatness but don't get carried away by it and don't gloat about it. Tuck that knowledge deep inside and allow it to smolder. Nurture it till it advances to a flame.? Allow it to infect all things you do, then nurture it more till that flame becomes a blaze and?your successes seem superhuman?to lesser minds. Here Is A Preview Of What You'll Learn... The Nature of SuccessHow to Prepare Yourself for SuccessThe Art of GreatnessHow to Fail WellHow to Tweak Your Mindset to Fail ForwardHow to Take the Leap Into Greatness Is This Book For You? This book is dedicated to all those who?desire greatness.? All those who have?massive goals and dreams,?but have yet to put everything together.? Every failure you endure puts you?one step closer to everything you desire. This book is dedicated to the dreamers that do more than just dream.? The dreamers who take massive action to achieve their dreams without thinking about the consequences.? The dreamers who would rather fail than have any regrets.? This book is dedicated to you.? Keep going, you're almost there… If you're ready to learn how you can start failing forward and achieving success through failing then scroll up and click the 'Buy Now' button to begin your journey towards success.

Bitcoin & Cryptocurrencies Guide: Introduction Learn Everything You Need To Know! Discover the next currency revolution taking the world by surprise The next big trend is here and you do not want to miss out! Make MASSIVE profits and learn how to leverage bitcoin trends Easy to read, in depth and coherent Bitcoin guide. Learn what Bitcoin is Learn the mystery behind cryprtocurrenciesKey concepts, valuable insights, facts, and your step by step guide to success"This most comprehensive guide and shortcut to understanding the complexities of Bitcoin and cryptocurrencies" ----William Leung, IT Analyst What You'll Learn How values fluctuate and how value is actually tradedBlockchain technology, cryptocurrencies, etcInsights on risks and how value is tradedHow mining worksHow to estimate trendsDirection in which Bitcoin is heading and how its changing the worldGovernment & policies surrounding Bitcoin internationallyYou don't want to miss out on this next big trend, and this once in a life time opportunity that can change your life forever!Through out history there has always been periods or spikes of trends that set ablaze a new era and way of living. We've seen the discovery of electricity which we use today as a source of renewable energy, planes which drastically changed the world of transportation, and then the cell phone which shifted the way people communicate with one anotherBitcoin, cryptocurrencies and blockchain technology is the next big WAVE of change and will revolutionize the world we live in today. Do not get left behind! Grab your copy now! Before its to late!

Well, what do you know of business laws and rules, outside your present circle of routine work? Now, this handy little volume is a condensation of the rules and the laws which every man, from the day laborer to the banker, should be familiar with. We have not put in everything about business, for that would require a library, instead of a book that can be read in a short day, and be consulted for its special information at any time.

The artist's idea of success is very different from that of the business man, and the scientist differs from both, as does the statesman from all three. We read of successful gamblers, burglars or freebooters, but no true success was ever won or ever can be won that sets at defiance the laws of God and man. To win, so that we ourselves and the world shall be the better for our having lived, we must begin the struggle, with a high purpose, keeping ever before our minds the characters and methods of the noble men who have succeeded along the same lines.

Step-By-Step Guide Makes It Easy To Get Targeted Traffic That Converts For Pennies Per Click With YouTube Advertising… YouTube is the 2nd BIGGEST search engine ?on the? internet?? has over 1 Billion users with hundreds of millions of hours of YouTube videos being watched daily with full engagement? YOUTUBE? ADS? for MAXIMUM? PROFITS Although often overlooked, YouTube advertising is one of the fastest, easiest ways to get affordable traffic flowing quickly… Engagement on YouTube is MASSIVE, and growing, with a 60% year over year increase in the number of hours people spend watching video… this means your ads get clicked It’s pretty obvious that YouTube is big and getting BIGGER… which means the advertising opportunity is MASSIVE! But, To See Success With YouTube Ads, You Must Know What You’re Doing… You can’t just throw up an ad and expect to start making big profits… Although YouTube ads is a very user-friendly platform, there are some details that you must pay attention to if you want to see success… If you do things the right way, you can find yourself raking in profits like crazy… in many cases right out of the gates… But if you do things wrong, you could find yourself wasting time, spinning your wheels, and ultimately wasting money… And it gets worse… Sadly, Many People That Try To Generate Traffic With YouTube Advertising Fail… That’s because they don’t fully understand what must be done to see success with YouTube ads. The KEY to success with YouTube is to pay attention to the details, and in order to do that, you really need to learn from someone that’s seen massive results from advertising on YouTube. Pay close attention, because today I’m going to show you a system that will take you by the hand and show you how to generate as much targeted traffic as you could ever want with YouTube advertising… This step-by-step guide will show you how to harness the power of YouTube’s ads platform to get fast results and traffic that generates a positive return on your marketing investment… How to get started with YouTube ads even if you’ve never made a video or logged into YouTube in your entire life… Step-by-step instructions to get your YouTube ads setup and ready to start generating traffic within just a few minutes… Creating your first video campaign the right way… Do this right, and you’ll find yourself getting massive ROIs…?? The tools of the trade… You’ll discover exactly which tools you need to get started… I’ll even show you how to start with little to no budget if you’re trying to do this on a shoestring… No camera? No problem… this book reveal the fastest way to create a professional looking video WITHOUT a video camera… using this simple method, you can get started today, even if you don’t have any high-tech equipment… The types of ads that work the best and generate the highest ROI are broken down… you’ll be a YouTube ads expert when you finish this training… The best way to track the success of your campaigns so you know when to call it quits on a campaign and when to scale things up to the next level… What if you could just cut to the chase and start making money right out of the gates? Wouldn’t that make a whole lot more sense? This guide to YouTube advertising was created by someone with experience creating and profiting from winning campaigns… Doesn’t it make more sense to learn from an expert and take a shortcut to success?

Unlike normal (fiat) currencies, bitcoin doesn’t have a central bank or a backing of a national government. Instead, it is regulated by complex algorithms with new coins being mined when computers solve complex equations. All this number crunching is tracked by the blockchain, a public ledger of all transactions which is distributed meaning there is no central point of the network that can be shut down. It’s perhaps analogate to file sharing protocol Bittorrent. You can obtain bitcoin by mining them yourself of buying them from an exchange but for that to happen you will first need a wallet. There are different ways to get a wallet, you can simply store yourself on your hard disk in wallet software running locally or you can use online service and have your coins stored in a cloud. Both have advantages and disadvantages. E.g. if your coins were stored locally, if something was to happen to your computer such as your hard disk getting destroyed you lose your cash. Conversely, if your coins are stored online in an exchange there are more likely to attract hackers. Famously in 2015, Mt. Gox, which was one of the largest bitcoin exchanges was hacked resulting in the virtual highest of 450,000 bitcoins with wooden valued at about 450 million dollars. While some coins have since been recovered, a large number are still missing due to the way the bitcoin protocol works, it's simply wasn't possible to hit the undo button. So, choose your wallet wisely.

You would not set out to climb Everest without the right training and equipment. Same with real estate, do not even start unless you know what you are doing. This book can be your guide, it is the result of thirty years in a very competitive real estate market. Let the author walk you through the marketplace in this easy step-by-step guide. This will help you achieve your real estate goals and save your hard earned money. Learn how to: ·Set up your search. ·Assess value. ·Understand the golden rule of real estate. ·Overcome the hurdle of price. ·Read the real estate market. ·Negotiate to buy or sell. ·Auctions. ·Successfully invest. Geoffrey Gibson spent thirty years in the highly competitive real estate market of Sydney's Lower North Shore. He has sold some of Sydney's finest homes, and was also known for his marketing of the area's commercial, retail and industrial property. Learn more at www.GeoffreyGibson.com Business & Economics : Real Estate - Buying & Selling Homes

Retirement and good living Are you getting ready to simplify life and move from the world of work to a life of retirement and good living ─ to enter a happy retirement? Retirement and good living: The author of Purposeful Retirement, Hyrum W. Smith, is one of the original creators of the popular Franklin Day Planner, the former Chairman and CEO of Franklin Covey Co., and the recognized “Father of Time Management”. In this book, Hyram shows you how you can move from your world of work, simplify life and enter what can be the most satisfying phase of your life ─ a new world of purposeful retirement and good living. Aging well and a happy retirement: You have had a successful career by almost all measures and now you are concerned about aging well and looking toward a happy retirement. You are definitely not a couch potato. ·How are you going to create a retirement that is meaningful and inspiring for your second act? ·Can you simplify life? ·Is there a way to make intelligent and anxiety free retirement planning choices? ·Can you learn from the lives and experiences of people who have found their pathway to happy retirement? ·What are their secrets to aging well and a happy retirement? Retirement guide: For four decades, Hyrum W. Smith has been empowering people to effectively govern their personal and professional lives. An award winning author, distinguished speaker, and successful businessman, Hyrum offers a tested and actionable retirement guide to finding that perfect retirement niche. In his book, Hyrum enables you to map the step-by-step route to a retirement that is not just enjoyable but is also deeply fulfilling on a personal level. Welcome to your new life of retirement and good living: This distinguished author, speaker, and businessman combines wit and enthusiasm with a gift for communicating compelling principles that inspire lasting personal change. Hyrum shares a lifetime of wisdom in this powerful retirement guide to discovering your true passion, re-imagining your life, and trying new possibilities. Welcome to a new life of retirement and good living ─ to a purposeful retirement.

Repair Your Credit Score Without Stress or Panic Manage Your Credit in Only 10 Minutes Each Month! ? What if you could drastically improve your credit score? ? Imagine a great credit score that opens you to impressive financial opportunities… ? How would your life be different with an extra $500 or $1000 each month… ? Credit score enthusiast Casey Boon shows why credit has become so important in today’s culture.? She lays out a plan that she used to successfully correct her own past credit difficulties “It is easy to fall into credit problems, the trick is to right them ASAP. There is life after debt”. ? In this book you will learn: ? ·Why credit problems creep up on you. ·How to end procrastination. ·How to reduce stress by facing credit issues guilt free. ·How to end your debt SOON. ·How to save money with the DIY approach. ·How to save time for family. ·How you are the captain of your ship. ? Buy this book today and repair your credit score without stress or panic! ? Pick up this book today by clicking the BUY BUTTON at the top of this page!

Investing like a guru is a detailed investment introduction book on value investing. The concept that is used by Warren Buffet, Charlie Munger and other billionaire Investors all through history. ?

NSZ / GR Günümüzde yatrm aralarna olan ilgi nemli oranda artmtr. Yatrm dünyas hem ürün hem yatrmc hemde ilem miktar büyüklüklerinde ok nemli artlar kaydetmitir. Klasik yatrm aralarna olan ilgi, balangta riskten korunma amacyla yaplan emtia piyasalarna da yansm ve sradan bir yatrmc portfyünde artk bunlara da yer vermeye balamtr. Yatrm dünyasna olan bu büyük ilgiye ramen hangi araca hangi zamanda ve hangi fiyattan yatrm yaplaca ve bu yatrmn yine ne zaman ve hangi fiyattan elden karlaca yatrmc asndan hala cevaplandrlmas en zor konu olmutur. Dier yandan finans medyas gerek yazl gerek grsel aralarla yaptklar yaynlarla yatrrm aralarna olan ilgiyi daha arttrmtr. Bu yaynlarda verilen haberler, veriler ve bilgiler verili ekilleriyle bazen finansal kaosu ciddi bir biimde arttrarak yatrmcnn deien koullarda ne yapmas gerktii problemini daha kark hale getirmitir. Kurumsal yatrmclar bile, ellerindeki nemli bilgi setlerine ramen yatrm hatalarna yenik düerek iflaslarna neden olmu yatrm yaptklar aralarda ve ülkelerde ciddi krizlere neden olmutur. Yatrm dünyas yatrmcya snrsz frsat salarken ayn oranda kriz ve iflas zemininide hazr tutmutur. 1990’larn bandan beri global anlamda be alt tane nemli lüde ykc kriz ortaya km ve bu krizlerde en büyük servet kayplar, yatrm aralarn portfylerinde bulunduran yatrmclarda grülmütür. lgin olan yan ise bu krizler hep ok ünlü ekonomistlerin veya ekonomik kurulularn veya yorumcularn “artk kriz kmaz” veya “ok iyi yoldasnz” eklindeki grülerinden hemen sonra meydana gelmitir. Bilginin en nemli girdi sayld günümüzde bilgi internet araclyla kolayca ulalabilir hale gelmitir. Buna ramen bir ok yatrmc bilgiye sahip olsa bile isel ve dsal etkilerden dolay bu bilgiyi doru yatrm kararna hala dnütürmemektedir. Kurumlar gemite olmad kadar ekonomist, analist ve yatrm uzman altrmasna ramen hala “ngrülmedik biimde fiyat artlar ve azallar” devam etmektedir. 2000 yl krizi srasnda ve sonrasnda bir ok yabanc kurum dahi Türkiye veya dier gelimekte olan ülkelere ait yatrm masalarn kapam ve bu ülkeleri yatrm yaplabilen ülkeler listesinin dna karmtr. Bu olaydan bir iki yl sonra gelimekte olan ülkelerin endekslerin deerleri 4-5 kat artmtr. Bu fiyat artlar ilgin bir ekilde yine yabanc yatrmclar tarafndan salanmtr. Yine ülkemizde 2000 yl srasnda denenen 20000 endeks srasnda yatrmclar hisse senetlerine akn ederken, aldklar bu hisseler ile büyük düüe yakalanm ve baz yatrmclar bu hisseleri 7000-10000 endeks aras satmak zorunda kalmtr. Yazar Hakknda [Tarkan zhan, 1969-] RENM DURUMU: Trakya üniversitesi Blüm: Fen Fakultesi Kimyager MESLE: Borsac, Trader, Portfoy Ynetimi Aktif alma süresi; 25 yl

Prima carte din Rom?nia despre p?strarea clien?ilor Aceasta nu este o biblie ?n domeniu, dar este un must read pentru oricine vrea s? p?streze un client. ?Cred ?n Customer Retention. Cred ?n Lovemarks. Cred ?n Customer Experience ca form? evoluat? a loialit??ii. Cred ?n cei mai buni. Cred ?n exper?i, ?n cei care nu se vor mul?umi cu a fi exper?i din titulatur?, ci din convingeri ?i idei proprii.” Acesta este manifestul cu care ??i ?ncepe Mihai Dragnea pledoaria pentru autenticitate, responsabilitate ?i creativitate ?n rela?ia cu clien?ii. ?n goana dup? market share ?i profit se investesc foarte multe resurse ?n atragerea clien?ilor noi, iar rela?ia cu clien?ii existen?i este adeseori neglijat?. Foarte important: Customer Retention nu se refer? la loializarea clien?ilor, ci la p?strarea celor care inten?ioneaz? s? renun?e. Customer Loyalty este pentru cei pe care vrei s? ?i r?spl?te?ti c? ??i sunt clien?i. Este vorba despre dou? segmente diferite c?rora trebuie s? le corespund? abord?ri de business distincte. Clien?ii ??i exprim? opiniile oriunde, online mai ales, ?i au o mare putere de decizie, inclusiv pe aceea de a schimba valorile ?i credin?ele unei companii. A-i trata nediferen?iat pe cei care vor s? renun?e la produsele ?i serviciile tale ?i pe cei care ??i sunt fideli este ca ?i cum ai trage cu tunul la un concurs de tir cu arcul. ?A? recomanda aceast? carte ca lectur? obligatorie pentru toate persoanele dintr-o companie, de la front office p?n? la management. ?n orice moment ?i la orice palier ierarhic, pot fi luate decizii care s? ajute compania s? ??i p?streze clien?ii mul?umi?i ?i aceast? mul?umire s? fie tradus? ?n fidelitate. Mihai ne arat? exact cum trebuie tratat? problema reten?iei ?i reu?e?te s? explice importan?a unor decizii potrivite luate ?n deplin? cuno?tin?? de cauz?, at?t business, c?t ?i customer oriented.” - Andrei Cismaru, Social Media Manager at Bitdefender ?Mihai este un artist des?v?r?it. Iar arta sa st? ?n m?iestria cu care reu?e?te s? pun? ?n practic? una dintre cele mai frumoase discipline de business, rela?ia cu clien?ii.” - M?d?lina Vil?u, Managing Director, Marketing Insiders Group ?This is retention vine cu informa?ii foarte bine documentate despre loializare ?i reten?ie, dou? instrumente de marketing despre care nu mul?i ?tiu c? sunt diferite. Cu un stil diplomatic ?i pe alocuri umoristic, Mihai ne vorbe?te despre provenien?a acestor instrumente ?i ne ajut? s? le diferen?iem prin simpla aprofundare a istoriei lor. Speciali?tii ?n marketing vor ?n?elege, dup? citirea acestei c?r?i, c? uneori ?i-au targetat gre?it clien?ii, dar vor ?ti ce ?i cum s? ?mbun?t??easc? pe viitor.”- Gabriela Udeanu, Founder, Buzzle.ro