This CRM masterclass gives you a proven approach to modern customer relationship management Key Features * Proven techniques to architect CRM systems that perform well, that are built on time and on budget, and that deliver value for many years * Combines technical knowledge and business experience to provide a powerful guide to CRM implementation * Covers modern CRM opportunities and challenges including machine learning, cloud hosting, and GDPR compliance Book Description CRM systems have delivered huge value to organizations. This book shares proven and cutting-edge techniques to increase the power of CRM even further. In The Art of CRM, Max Fatouretchi shares his decades of experience building successful CRM systems that make a real difference to business performance. Through clear processes, actionable advice, and informative case studies, The Art of CRM teaches you to design successful CRM systems for your clients. Fatouretchi, founder of Academy4CRM institute, draws on his experience over 20 years and 200 CRM implementations worldwide. Bringing CRM bang up to date, The Art of CRM shows how to add AI and machine learning, ensure compliance with GDPR, and choose between on-premise, cloud, and hybrid hosting solutions. If you’re looking for an expert guide to real-world CRM implementations, this book is for you. What you will learn * Deliver CRM systems that are on time, on budget, and bring lasting value to organizations * Build CRM that excels at operations, analytics, and collaboration * Gather requirements effectively: identify key pain points, objectives, and functional requirements * Develop customer insight through 360-degree client view and client profiling * Turn customer requirements into a CRM design spec * Architect your CRM platform * Bring machine learning and artificial intelligence into your CRM system * Ensure compliance with GDPR and other critical regulations * Choose between on-premise, cloud, and hybrid hosting solutions Who this book is for CRM practitioners who want to update their work with new, proven techniques and approaches

Become familiar with Kubernetes and explore techniques to manage your containerized workloads and services Key Features * Learn everything from creating a cluster to monitoring applications in Kubernetes * Understand and develop DevOps primitives using Kubernetes * Use Kubernetes to solve challenging real-life DevOps problems Book Description Kubernetes and DevOps are the two pillars that can keep your business at the top by ensuring high performance of your IT infrastructure. Introduction to DevOps with Kubernetes will help you develop the skills you need to improve your DevOps with the power of Kubernetes. The book begins with an overview of Kubernetes primitives and DevOps concepts. You'll understand how Kubernetes can assist you with overcoming a wide range of real-world operation challenges. You will get to grips with creating and upgrading a cluster, and then learn how to deploy, update, and scale an application on Kubernetes. As you advance through the chapters, you’ll be able to monitor an application by setting up a pod failure alert on Prometheus. The book will also guide you in configuring Alertmanager to send alerts to the Slack channel and trace down a problem on the application using kubectl commands. By the end of this book, you’ll be able to manage the lifecycle of simple to complex applications on Kubernetes with confidence. What you will learn * Create and manage Kubernetes clusters in on-premise systems and cloud * Exercise various DevOps practices using Kubernetes * Explore configuration, secret, and storage management, and exercise these on Kubernetes * Perform different update techniques and apply them on Kubernetes * Use the built-in scaling feature in Kubernetes to scale your applications up and down * Use various troubleshooting techniques and have a monitoring system installed on Kubernetes Who this book is for If you are a developer who wants to learn how to apply DevOps patterns using Kubernetes, then this book is for you. Familiarity with Kubernetes will be useful, but not essential.

In any military operation throughout history, few 24-hour periods have been as crucial as that of 6th June 1944. With the aid of specially commissioned maps, D-Day: The First 24 Hours series gives the dramatic history of the first 24 hours of the Normandy landings, and explains in detail the events that occurred in each landing zone. In this second volume of the series, the book describes the airborne landings by paratroopers and glider troops that secured the flanks of the Allied beachheads, including such famous encounters as Pegasus Bridge and Ste Mère Eglise, as well as the more secret operations carried out by the SAS, SOE and Maquis. With colour and black & white photographs and specially commissioned maps, the book is a guide to key events in the first 24 hours of the D-Day landings that saw the Allies successfully achieve a foothold in Northern Europe.

You can train all you like, but when it comes to the crunch, do you have the mental endurance to see yourself through combat situations, being held hostage or finding yourself at the mercy of the elements? SAS and Elite Forces Handbook: Mental Endurance examines what it takes to be as mentally fit as a special forces soldier. It is equally important to focus on diet, rest patterns and mental discipline as it is to concentrate on push-ups, sit-ups and other physical exercises. Using simple steps, the book shows the reader how they can build up their endurance over a matter of weeks and months, and how their quality of life will benefit. SAS and Elite Forces Handbook: Mental Endurance demonstrates how you can gain the psychological edge over your opponent. Whether you are competing in unarmed combat sports, running a marathon or just looking to get ahead, the book will have helpful and practical advice for you. Exercises such as positive thinking and visualisations and memory games are explored as ways of dealing with solitude, depression, anger management and torture when in crisis situations. Using 300 instructive artworks, SAS and Elite Forces Handbook: Mental Endurance shows you how special forces units such as the SAS and Delta Force stretch themselves mentally.

A series of short, single voice plays by writers based in the North West of England. These powerful, contemporary monologues share the struggles, courage, conflicts and joys of different characters facing difficult decisions in their lives. Developed through consultation with young people, they offer a range of authentic, memorable voices to stimulate discussion and participatory drama work. ‘First Date’ by Anne-Marie O’Connor: Sometimes friendship comes with a heavy price tag. ‘Getting it Right’ by Peter Spafford: Luke can't choose between his shirts, let alone his parents. ‘Results Day’ by Aelish Michael: Karly’s mum thinks she’s an angel, but what if she flaps her wings? ‘Close to Home’ by Mary Cooper: Jay’s little sister is pregnant and he’s livid – who’s he going to punish? ‘Weighed Down’ by Carla Monvid-Jenkinson and Mary Cooper: When Claire’s dad left, she thought that he was all she would lose. ‘Giggsy’s Legs’ by Michael Harvey: Do you choose everything you are or does it choose you?

Welcome! Come on in! Take part in the project launch of ArtWorks, the new back to work initiative created and run by your friend and ours, the one, the only, the most fantastic… Vince Fine! And so begins the project launch from hell… Exploring issues of how society views those living on benefits, the ‘creative industries’ and what we should value in life, this dark comedy (running in real time) charts the fall from grace of the central comedic hero, Vince Fine, as he watches everything he’s ever dreamed of slip from his fingers. Includes some audience participation and interaction.

Sweetwater Canyon Book 5?–?A New Year’s Novelette (32 pages plus 20 pages of “sneak peek of Book 3) The Sweetwater Canyon musicians celebrate Hogmanay (New Year’s Eve) in Scotland with Rachel’s father, Gavin Cullen. Since his wife’s death eight years ago, Gavin has never completely been the same. Clearing the cobwebs of the past year in order to begin anew is a tradition with special meaning at the family bed and breakfast inn. When a young, homeless stranger is invited inside he is met with caution by some members of the band. Will he be a source of division or will he help to free the Cullen’s from the past?

As Beatrice’s wedding day approaches, murder finds a way to make her pressed for time.? Beatrice and Wyatt’s days are spent planning their cozy, chapel wedding. Both widowed, they mean to keep their wedding an intimate, family affair. But everyone in Dappled Hills still wants to celebrate the happy couple. Beatrice and Wyatt find themselves at dinners, picnics, and barbeques in their honor. When one of the festivities goes deadly wrong, Beatrice must try to unveil the killer before making her vows.

When everything you count on for your existence fails, could you survive? Within days of a series of monster solar storms slamming into earth, electrical grids fail and everything in the northern hemisphere with a computer chip ceases functioning. Electricity can’t be completely restored for at least a decade, and the result that everything modern life depends on to function is gone. There is no way to pump gas or water. Cell towers are wiped out, along with satellites. Airplanes and most vehicles will not operate. Communication is practically impossible. People cannot access life-saving prescription drugs or food. Police, fire services, and the military are overwhelmed, and hospitals can’t cope. There’s no one to come to the rescue, and as mass panic ensues, people begin dying. Fear and violence escalate until society collapses. An unlikely hero emerges. Chaco is a well-educated freedom fighter on a death list in El Salvador. Having fled to the United States, he is in hiding by working for a wealthy couple as their handyman and gardener. Following the disaster, he reveals his true identity, and convinces his employers and their neighbors to follow him over brutal mountain passes to a self-sufficient commune nearly 800 miles away. But only a few will survive. Readers' reviews:? "So exciting couldn't put down!" "Great adventure into the potential unknown world of the future." "Very entertaining read!" If you liked this book, check out Peggy's fantasy fairy tale,? The Splendid and Extraordinary Life of Beautimus Potamus? as well! ? About the Author Peggy A. Wheeler is a writer of fantastical fiction. Her debut novel, THE RAVEN'S DAUGHTER is published by Dragon Moon Press in Canada. Peggy studied English and Creative Writing at the U.C.L.A., where she was the only undergraduate chosen to study with Robert Pinsky, former Poet Laureate of the United States. Peggy has led adult poetry and fiction writing critique groups and workshops in both Colorado and California. ?

When death is the perfect deception, betrayal must be the greatest gift. "Superbly written fantasy novel!" - Goodreads review In a secret world of giants, Wisps, War Crows, and ancient magic, Nicolas Bennett discovers he is the heir to the throne of a fantastical Kingdom. Nicolas is prophesied to become one of the greatest of all Dragon Nightfalls—but only if he can kill the recently awakened Overlord Dragon, Arnyek Tolvaj. Known as the Shadow Thief, Arnyek Tolvaj is the doom of Telluric Grand and a looming threat to Relic, the City with Seven Gates. Joined by three new friends, Nicolas sets out on a dangerous journey, determined to accomplish the impossible. And when he finally comes face to face with the Shadow Thief, Nicolas truly understands the private agony of what it means to be a savior. About the Author Steven L. Lovett is a long-time student of T.H. White, a sentimentalist of C.S. Lewis, and an unabashed fan of J.R.R. Tolkien. (He says he, too, will have "made it" as a novelist when everyone begins referring to him as S.L. Lovett.) A professor by day and a writer by night (or by weekends or any other free time), Steven lives with his wife, their daughter, and their family dogs on a quiet, wooded street in a small town in eastern Kansas. Readers' reviews "I absolutely fell in love with Telluric Grand and all of its characters. This is so well written, I could feel the fog and smell the food." "You can see similarities to other fantasy series (I would call it kind of a mix between Lord of the Rings and the Chronicles of Narnia), but it is definitely it's own world, with creatures unlike any I've ever read about. " "You can definitely see influences here from Narnia, Lord of the Rings, and even Harry Potter. So if you enjoy any of those books, this one will probably hold your attention as well."

A classic of Danish children's literature, translated into over a dozen languages.. Winner Best Children's Book and PEN award The Norse Gods have been fighting an endless war with the Giants and now they’re growing weak and losing their powers, so the God of Thunder, Thor, travels to earth to find help. He asks Erik, an ordinary teenage boy, to go on a secret mission to Asgard and the Land of the Giants. Once in the Land of the Gods, Erik has to train to gain the skills to outwit and outrun the Giants. Together with Thor’s daughter, Trud, Erik ventures to the Land of the Giants to search for magic apples - the only thing which can revive the dying Gods. But time is running out. Can they rescue the Goddess and prevent Ragnarok, the End of the World? Reviews "Erik and the Gods: Journey to Valhalla is an exciting retelling of Norse myths and legends that many of us have most likely heard of at some point in our lives. The author brings old myths and legends vividly to life with his story and whisks readers off on a magical adventure into the epic world of Norse mythology where adventure abounds. I was positively surprised by this novel, because it has the feel of an epic adventure due to the author's way of writing about the various Gods and their deeds in a marvellous way. The author effortlessly evokes a sense of an adventure and makes sure that his readers are having a good time." **** -?Seregil of Rhiminee "When the great hammer-wielding Thor whisks Erik off to Asgard, the boy finds himself in a new (and very ancient) world preparing to embark on a perilous quest. It will be an action-packed journey on a mythological scale, with Gods and giants, with monsters and magical knives, with dragons and wolves and serpents, with treachery and heroism. Olsen's breathless new adventure is filled with the old stories, which it conjures back into life an exciting and original introduction to one of the greatest of all mythological universes." --Daniel Hahn, Oxford Companion to Children's Literature "Famous myths and legends burst into life again when 13-year-old Erik is enlisted to help out the Norse gods, now fallen on hard times. His adventures that follow are in the same epic league as Tolkien's The Lord of the Rings , but delivered with a lighter touch as Erik brings in his own modern perspective to all he sees and hears now going on around him. Packing each chapter with incident and extraordinary detail concerning everyday life in Valhalla, the ancient home of the gods, Lars-Henrik Olsen provides readers of all ages with an unfailingly good-humoured feast for the imagination. Published thirty years ago in Danish, this wonderfully entertaining story, the first of four involving Erik, richly deserves a wider audience today." --Nicholas Tucker, Rough Guide to Children s Books "Lars-Henrik Olsen s epic novel of Erik s adventures with the Viking gods is a main reason why the powerful tales of Norse mythology continue to be shared by generations of Danes. When, as a young teenager, I first encountered Erik and the Gods, I discovered what would become a lifelong passion for fantasy and, not least, reading. I am delighted that this novel has been translated into English for the first time and will be available to a whole new generation of readers." --Jakob Stougaard-Nielsen, UCL Scandinavian Studies Lars-Henrik Olsen is a Danish author. His writing spans both children's, youth and adult books. He has written over 70 books including non-fiction about animals and nature, Nordic mythology and several historical novels. His books have been translated into a total of 13 different languages and sold millions of copies. He also helped found the Panda Club for the World Wildlife Fund. His novel? Erik and the Gods: Journey to Valhalla ?(Erik Menneskeson) was awarded The Danish Children's Book Award in 1986. A film is now being made of the book in Denmark.

What if your best friend were working with your worst enemy? All is not well in Bridges. The Four Families accuse each other of spying while Red Dog attacks escalate. Aristocratic jewel merchant Dame Anastasia Louis, styling herself "The Queen of Diamonds," hires her long-time friend, private eye Jacqueline Spadros, to collect from her debtors so she can leave the city. But Jacqui can't leave David Bryce's kidnapping and the murders of her teenage informants unpunished. Convinced that her mortal enemy, the madman "Black Jack" Diamond, was complicit in the crimes, she pursues ways to prove it. The scoundrel and his crew, however, seem to be one step ahead: the terrifying man in white is seen outside David's home, forged letters are appearing across the city, and merchants in the Spadros quadrant report threats from a man who fits his description.? ? Jacqui is warned of a plot against her life. Those who try to warn Jacqui are murdered, and evidence emerges that Jacqui's mother is next on the list.? With time running out, Jacqui is forced to make a horrifying choice. Someone will surely die. Will it be Jacqui, or her mother?

From New York Times best selling author Patricia Loofbourrow ... The one secret which could destroy everything ... Could you betray your people to buy your freedom? After financial disaster and the zeppelin bombing, the city of Bridges is reeling. Three of the four Families are implicated, and an inquest is called to investigate. After her failure to prove Jack Diamond's guilt in David Bryce's kidnapping and the deaths of her friends, private eye and mobster's moll Jacqueline Spadros has had enough. While she and her former lover Joseph Kerr try to learn who killed their family friend, they also begin making plans to leave the city. Her tormentors, however, are just getting started. As their web of lies and forgery draws ever tighter, Jacqui begins to see how deep the conspiracy against her and the Spadros Family really goes. When she's called as a witness in the inquest, the secrets Jacqui has kept over the years come back to cause her serious trouble. Will she be able to escape Bridges? Or will she be forced to face the terrible consequences of her lies and trickery once and for all? Scroll up, order your copy, and continue the adventure! Note: This is part 3 of a 13-part serial steampunk noir novel, the Red Dog Conspiracy. While it's not mandatory to have read The Jacq of Spades (part 1) and The Queen of Diamonds (part 2), it's highly recommended that you do so before venturing forth. Warning : language, alcohol/smoking, sexual content, infidelity, and attempted rape.

Ramona Dorokhova is twenty-eight, not an actual bartender, and plans to tell her boss the truth. How hard can it be to tell a man you haven’t seen since childhood that?you’ve come across an ocean to marry him? Owen Chandler wants for nothing, fulfills women’s fantasies, and desires his newest employee. When a snow storm plus no electricity leads to sharing a bed, why not use the situation to his advantage? Except her history intertwines with his, what both believe isn’t true, and their one night of passion may have deadly consequences.

A perfect life…or the perfect lie? Leighton Wright loves her children, strives to remain the perfect wife, and hides any discord behind a practiced smile. There’s no room in her life for messing up or messing around. Cole Vaughn is ten years younger, her daughter’s teacher, and an unexpected temptation. Surrendering to the forbidden will lead them both toward an uncertain future. Will the decision to break a vow result in the beginning of a new life…or the end of her own?

Ashley Stone’s new job leaped from dream to nightmare faster than you can say “small town murder.” Swept into an unimaginable vortex of international intrigue and global terrorism, Ashley has to somehow untangle the motives of a clearly insane mastermind. This is, of course, assuming she can subdue her own demon… a secret so breathtaking she can barely acknowledge it. Dashing Ned Stevens fell hard for Ashley. This former one hit wonder, boy band member finally met the woman of his dreams… but her inner demons may tear them apart. To make matters worse, has his blind adoration made him unable to protect her from the sinister forces descending upon the once tranquil Crossroads? Abductions, unbridled mayhem, and of course, vicious murder… cruel elements combine to tear Ashley and Ned’s pristine love apart. Can they reclaim their safe haven?

The glittering magic of high society faerie life, with a hint of forbidden romance ... When design student Raven Rosewood, daughter of high society fae, is almost killed in an explosion, her parents insist on assigning a bodyguard to protect her at all times. Raven agrees, but only if she can choose the guard. Flint's life couldn't be more different from that of his employers. He doesn't agree with their extravagant ways, but he's admired their daughter Raven since he first met her. When asked to guard her more closely after her life is threatened, Flint is happy to take on the assignment. Despite the gulf between their stations in life, Raven and Flint can't help growing close to one another. As the pressure of Raven's final fashion show builds, along with the threat of her parents discovering her relationship with a guard, Raven and Flint must decide whether their differences will push them apart or bring them closer together. ? Raven is a companion story to the bestselling YA fantasy Creepy Hollow series. While it is best enjoyed in conjunction with the rest of the series, it is a standalone story that can be read on its own.

Teroristkinja!“ Teroristkinja!“ Svi su vikali kad sam ula unutra. Osvrnula sam se po prostoriji i videla mnogo pritvorenih ljudi. Jedan runi ovek zastraujueg izgleda mi se uneo u lice i rekao: Terorista je dobar samo kad je mrtav!“ Te rei su me toliko prestravile da sam se sruila na pod. Ovo je pria o gospoici Minami Jamagui, japanskoj teroristkinji.

Prequel to Frank Herbert & Bill Ransom’s Pandora Sequence. The starship Earthling, filled with thousands of hybernating colonists en route to a new world at Tau Ceti, is stranded beyond the solar system when the ship’s three Organic Mental Cores—disembodied human brains that control the vessel’s functions—go insane. An emergency skeleton crew sees only one chance for survival: to create an artificial consciousness in the Earthling’s primary computer, which could guide them to their destination . . . or could destroy the human race. This is Frank Herbert’s classic novel that begins the epic Pandora Sequence, which also includes The Jesus Incident, The Lazarus Effect, and The Ascension Factor.

Dragons are creatures of legend. Of magic. Of wisdom, nature, and the power of creation. They have been in every culture and mythology since the beginning of time. Writers are creatures of legend. With magic, wisdom, and the power of creation at their fingertips. They, too, are in every culture and have been creating their own mythologies since the beginning of time. Within each writer is the power of a dragon. . . . The power of creation. Gathered together are twenty-six stories from writers who dared to tame this power, including New York Times best-selling authors Brandon Sanderson, Jody Lynn Nye, Todd McCaffrey, and David Farland. Through fantasy, sci-fi, romance, and poetry, this anthology celebrates the magic and majesty of dragons, writers, and creativity. Within these pages, you’ll find dragons who fly through space, who raise hatchlings, who carry the power of life and death. Some dragons are even featured as swords, planes, and origami creatures. Dragon Writers is a special collection where magic and myth combine to create something legendary. All profits benefit the Don Hodge Memorial Scholarship fund for the Superstars Writing Seminar.

TARGETS ARE LOCKED! Five short novels by five masters of military SF capture the excitement, and hell, of fantastic future war—on and off the battlefield. Stories of terrifying monsters, dangerous aliens and staggering cosmic dreadnaughts march alongside far-flung courtroom dramas and cautionary tales involving man and his devices. Michael A. Stackpole—The Star Tigers are commandeered by a powerful alien overseer on a covert mission to a world long abandoned by an ancient species. There, the ruins of a forgotten war will tip the balance of their war, unless the Star Tigers can prevent it. Sarah A. Hoyt—Lucius Dante Maximilian Keeva is a well-respected leader of the Usaian Revolution, but treason in the ranks can cost him everything that makes life worth living—unless he takes justice into his own hands and breaks every military regulation in its pursuit. Doug Dandridge—Faced with an enemy more than two hundred times her own size, Cinda Klerk has two options: hide, and let it destroy the planet she is supposed to protect, or find a way to even the odds and kill the enemy, even at the cost of her ship and crew. Eytan Kollin and Dani Kollin—As the Unincorporated War envelops the entire solar system, a father must come to the rescue of a daughter he never raised. But he'll have to convince her to save herself first. Kevin J. Anderson—In the war against an alien menace, Earth’s greatest military commanders risk themselves on the front lines, but with an escape hatch: If the situation goes terribly wrong, they can switch places with a safe soldier far from the battlefield. But the cannon-fodder volunteers don’t consider that such a good deal. Set your cross-hairs on the Target Zone.