Why do some workplace cultures inspire energy and innovation, while others fuel anxiety, boredom, or cynicismUntil now, such legendary cultures have seemed like magic beyond our control. However, behind every culture is a surprisingly elegant science. Primed to Perform proves that the highest-performing cultures are built on a simple truth: why people work affects how well they work. Great organizations inspire the three most powerful motives for work play, purpose, and potential and eliminate the three most destructive emotional pressure, economic pressure, and inertia. They create total motivation (or ToMo, for short). Total motivation cultures create the highest-performing employees and the most adaptive organizations.Authors Neel Doshi and Lindsay McGregor show that extraordinary performance at companies like Southwest Airlines, Starbucks, Apple, and Whole Foods comes from cultures that inspire total motivation. They describe how investment professionals, salespeople, teachers, and CEOs perform better when driven by total motivation. And, most important, they share how you can build a culture that inspires total motivation in every moment of every day.Primed to Perform builds on over a century of academic thinking as well as the authors' original research into how ToMo drives performance at iconic companies. It introduces the authors' highly predictive new measurement tool, the total motivation factor, which allows leaders to measure the strength of their culture and understand how it changes over time. It gives leaders the tools to transform their own workplaces.High-performing cultures can't be left to chance; organizations must create systems that shape and maintain them. Whether you're a five-person team or a start-up, an elementary school or a university, a nonprofit or a mega-institution, Primed to Perform shows you how.

150 Best New Kitchen Ideas offers interior designers and homeowners the latest in modern and traditional kitchen design. Showcasing 150 profiles of the most exciting kitchen designs from around the world, this stunning compendium provides innovative solutions and practical advice for creating attractive, functional, and affordable kitchens, no matter the size of the space. Explore the diversity of current trends from concept design to beautiful finished kitchens—there is no shortage of ideas or wares to make cooking a much more pleasant experience. The newest addition to the 150 Best series, this indispensable guide, illustrated with hundreds of photographs, is an inspirational source of original ideas to create a beautiful new kitchen.

An essential reference and the latest in the popular 150 Best series, 150 Best New Bathroom Ideas offers an in-depth look at modern bathroom designs created by internationally renowned architects and designers.Inside, readers will discover harmonious approaches and practical materials to use when designing bathrooms, from light fixtures and color schemes to floor, wall, and window treatments. Along with numerous ideas for the shower, toilet, sink, and bathtub, this book is an indispensable guide to designing an attractive, functional, and cost-effective bathroom. Featuring hundreds of photographs, 150 Best New Bathroom Ideas explores the diversity of current trends and is an excellent source of ideas for homeowners, designers, interior decorators, and architects. From the glamorous and roomy bath-spa to the small but smart powder room, bathrooms can make a big statement with creative ideas that are as stylish as they are useful.

The official, full-color, illustrated, behind-the-scenes companion to the lavish hit ITV and PBS television series Mr. Selfridge that vividly brings into focus the remarkable man and his time. Set at the crossroads between the old and the new—when the Victorian and Edwardian eras gave way to the modern age—Mr. Selfridge illuminates the passions, drama, tensions, and promise of the early twentieth century, embodied in one charming, dynamic, self-made man: department store tycoon Harry Gordon Selfridge. Mr. Selfridge follows a colorful cast of characters whose lives and fortunes are entangled with the founder of the magnificent department store that bears his name: Selfridge’s. American retail visionary Harry Selfridge moves to London in 1906 with his family to establish the most ambitious department store the world had ever seen. While his dreams inspire many, they also challenge the staid conventions of British society. A saga bursting with love affairs, class divisions, cultural clashes, ambition, betrayals, and secrets, Mr. Selfridge is set in an era when women reveled in a new sense of freedom and modernity. A charming, dynamic, brilliant, and forceful man who enjoys and respects women, Harry opens the doors of his opulent department story on London's famed Oxford Street to indulge, empower and celebrate them, changing the way the British—and the world—shopped forever. Including a foreword by series producer Andrew Davies, this official illustrated companion to the series—the biggest ITV-produced drama of all time—takes fans on a journey through the world of the series, Selfridge’s, and the larger-than-life entrepreneur, husband, lover, and family man behind it. Rich with historical detail, The World of Mr. Selfridge examines the real man and the fictional character based on him, his relationship with his family, his genius for retail, and his flagship store, including its departments and changing fashions in the early twentieth century. Complete with hundreds of gorgeous photographs, The World of Mr. Selfridge takes a closer look at the cast and their characters over the first two seasons, and looks ahead to series three, which begins in 1919—when Harry’s life really begins to unravel.

A behind-the-scenes look at the hugely popular and often controversial world of women's tennis featuring such household names as Venus and Serena Williams and Anna Kournikova. At a time when attendance and TV ratings for women's tennis are at an all-time high, Sports Illustrated writer L.Jon Wertheim, draws on his investigative talents and knowledge of the game to infiltrate the heretofore closed locker rooms of the women's tour and chronicle this remarkable era in the sport's history. With a narrative sweep that rockets along like a Venus Williams serve, it takes the reader from the year's first Grand Slam tournament--where a top player ignited a firestorm of controversy when she decided to come out-- to Venus' epochal victory at Wimbledon to the U.S. Open where Serena Williams defends her title and all the whistle-stop tournaments in between where the Russian vixen Anna Kournikova sent hormonally challenged teenagers, not to mention male sportswriters, into a frenzy, Venus Envy offers the reader the equivalent of a center-court seat and an all-access locker room pass. The book will contain a wealth of previously unreported, inside-the-locker room anecdotes about the marquee names in women's tennis and should engender much off-the-book-page coverage. There are more identifiable stars than ever before and the rivalries are intense and often rancorous. The book will even appeal to those readers with only a passing interest in tennis since many of the players have transcended the sport, appearing on the covers of magazine like GQ, Rolling Stone and Vogue.

A fireplace on wheelsA chandelier light by XeroxA shrink-wrapped designer closetThese are just a few of the more than one hundred innovative projects in Living in a Nutshell, a DIY guide of decorating ideas that fool the eye into seeing and believing a little lair is larger and more glamorous than its four walls. Here are fresh ideas for enhancing every living area of a tiny space. All are simple, affordable, portable, and big on style. An illustrated survival tool kit as well as extensive listings of untapped, off-the-beaten-track design resources and a select buying guide round out this invaluable book.

A Spectacular Selection of More Than 150 Fantasy Art Shoes from the Stuart Weitzman CollectionWhen Stuart Weitzman opened its first boutique on Madison Avenue, its displays of specially commissioned fantasy shoes quickly became a destination, drawing crowds form all over the world to its magical windows. The best of this carefully curated collection is on display in book form for the first time in this unique gift volume, where these imaginative creations are presented in vivid detail. With its inventive and beautifully crafted footwear in a vast range of materials from watercolor paper to playing cards, from fresh flowers to frosting this stunning showcase where fashion and fantasy meet will thrill shoe and art lovers alike.

In between her fairy-tale wedding and her premature death, there lived the most beloved royal presence of our century, surely as multifaceted as any celebrity of our time. The radical twists and turns in her brief life drew the fascination of millions. Yet the most photographed woman in the world was also the least quoted--her actual words were seldom heard, and never gathered, until now. This unique book is the result of a scrupulous worldwide search for every one of Diana's significant quotes. Upon reading this collection, one will find that behind her shy veneer dwelled a woman of extraordinary resourcefulness, stamina, and, perhaps above all, vulnerability. In fact, her open frankness about the events and people around her is both disarming and startling. The reader will discover the sharp clarity, endless warmth, and ready wit that she brought to her legendary life in this intimate self-portrait. This is the closest we will ever get to an autobiography from the People's Princess.

From the author of the bestselling Dorothy Dandridge comes a dazzling look at one of America's brightest and most troubled theatrical stars. Almost no other star of the twentieth century reimagined herself with such audacity and durable talent as did Ethel Waters. In this enlightening and engaging biography, Donald Bogle resurrects this astonishing woman from the annals of history, shedding new light on the tumultuous twists and turns of her seven-decade career, which began in Black vaudeville and reached new heights in the steamy nightclubs of 1920s Harlem. Bogle traces Waters' life from her poverty-stricken childhood to her rise in show business; her career as one of the early blues and pop singers, with such hits as "Am I Blue?," "Stormy Weather," and "Heat Wave"; her success as an actress, appearing in such films and plays as The Member of the Wedding and Mamba's Daughters; and through her lonely, painful final years. He illuminates Waters' turbulent private life, including her complicated feelings toward her mother and various lovers; her heated and sometimes well-known feuds with such entertainers as Josephine Baker, Billie Holiday, and Lena Horne; and her tangled relationships with such legends as Irving Berlin, Duke Ellington, Harold Clurman, Elia Kazan, Count Basie, Darryl F. Zanuck, Vincente Minnelli, Fred Zinnemann, Moss Hart, and John Ford.In addition, Bogle explores the ongoing racial battles, growing paranoia, and midlife religious conversion of this bold, brash, wildly talented woman while examining the significance of her highly publicized life to audiences unaccustomed to the travails of a larger-than-life African American woman.Wonderfully atmospheric, richly detailed, and drawn from an array of candid interviews, Heat Wave vividly brings to life a major cultural figure of the twentieth century a charismatic, complex, and compelling woman, both tragic and triumphant.

The author of The Back of Beyond continues the chronicle of his odyssey into some of the farthest corners of the world, from the Mountains of the Moon in Zaire, to wilderness Tasmania, to the unknown regions of New Guinea.

As one of the foremost liberal voices in television and radio today, Alan Colmes has long been braving the wilds of controversial issues and conservative slander. The host of the talk-radio show Fox News Live with Alan Colmes and cohost of Fox News Channel's hit debate show Hannity Colmes, Colmes now offers this witty, passionate wake-up call to America.Colmes takes on the fundamental question: How can we protect our nation without diminishing our liberties, and regain our place in the world as an example of democracyColmes urges Americans to see past the government's manipulation of the War on Terror to silence critics; the lies we've been force-fed about the war in Iraq and Afghanistan; and the conservative smear campaign that has turned "liberal" into a four-letter word. From debunking the myth of the liberal media to exposing conservative hypocrisy, Colmes presents the issues with thoughtful, provocative arguments, hard facts and logic, and searing humor.Certain to spark debate and cause readers to reevaluate and reaffirm their beliefs, Red, White Liberal powerfully argues that despite our differences, we must extend our hands across party lines to find solutions, protect our shores, and preserve our freedoms.

For the past thirty years, Steve Miller has done the messy, unpleasant work of salvaging America's lost companies with such success that the Wall Street Journal has dubbed him "U.S. Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three. A battle is being fought in the heart of industrial America or what is left of it Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result.In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006. A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.

Through 150 striking color photographs, Obama: The Historic Campaign in Photographs charts the road to Barack Obama's nomination as the first African American to lead the presidential ticket of a major party. Announcing his campaign in Springfield, Illinois, on February 10, 2007, Obama stood on the grounds of the Old State Capitol, where Abraham Lincoln delivered his famous "House Divided" speech against slavery in 1858. During an eighteen-month campaign, from the snows of Iowa to the hunt for Democratic "superdelegates," this junior senator from Chicago confounded the party establishment and rewrote the playbook on modern presidential campaigning. This amazing collection of photographs captures the public and private moments of his journey, and offers a unique window into one of the great triumphs in American politics.

In 1692 Puritan Samuel Sewall sent twenty people to their deaths on trumped-up witchcraft charges. The nefarious witch trials in Salem, Massachusetts represent a low point of American history, made famous in works by Longfellow, Nathaniel Hawthorne (himself a descendant of one of the judges), and Arthur Miller. The trials might have doomed Sewall to infamy except for a courageous act of contrition now commemorated in a mural that hangs beneath the golden dome of the Massachusetts State House picturing Sewall's public repentance. He was the only Salem witch judge to make amends.But, remarkably, the judge's story didn't end there. Once he realized his error, Sewall turned his attention to other pressing social issues. Struck by the injustice of the New England slave trade, a commerce in which his own relatives and neighbors were engaged, he authored "The Selling of Joseph," America's first antislavery tract. While his peers viewed Native Americans as savages, Sewall advocated for their essential rights and encouraged their education, even paying for several Indian youths to attend Harvard College. Finally, at a time when women were universally considered inferior to men, Sewall published an essay affirming the fundamental equality of the sexes. The text of that essay, composed at the deathbed of his daughter Hannah, is republished here for the first time.In Salem Witch Judge, acclaimed biographer Eve LaPlante, Sewall's great-great-great-great-great-great-granddaughter, draws on family lore, her ancestor's personal diaries, and archival documents to open a window onto life in colonial America, painting a portrait of a man traditionally vilified, but who was in fact an innovator and forefather who came to represent the best of the American spirit.

In 2005 Uzodinma Iweala stunned readers and critics alike with Beasts of No Nation, his debut novel about child soldiers in West Africa. Now his return to Africa has produced Our Kind of People, a non-fiction account of the AIDS crisis every bit as startling and original. HIV/AIDS has been reported as one of the most destructive diseases in recent memory tearing apart communities and ostracizing the afflicted. But the emphasis placed on death, destruction, and despair hardly captures the many and varied effects of the epidemic, or the stories of the extraordinary people who live and die under its watch.Our Kind of People opens our minds to these stories, introducing a new set of voices and altering the way we speak and think about disease. Iweala embarks on a remarkable journey through his native Nigeria, meeting individuals and communities that are struggling daily to understand both the impact and meaning of HIV/AIDS. He speaks with people from all walks of life the ill and the healthy, doctors, nurses, truck drivers, sex workers, shopkeepers, students, parents, and children. Their testimonies are by turns uplifting, alarming, humorous, and surprising, and always unflinchingly candid. Integrating his own experiences with these voices, Iweala creates at once a deeply personal exploration of life, love, and connection in the face of disease, and an incisive critique of our existing ideas of health and happiness.Beautifully written and heartbreakingly honest, Our Kind of People goes behind the headlines of an unprecedented epidemic to show the real lives it affects, illuminating the scope of the crisis and a continent's valiant struggle.

Veuve Clicquot champagne epitomizes glamour, style, and luxury. In The Widow Clicquot, Tilar J. Mazzeo brings to life for the first time the fascinating woman behind the iconic yellow label: Barbe-Nicole Clicquot Ponsardin, who, after her husband's death, defied convention by assuming the reins of the fledgling wine business they had nurtured together. Steering the company through dizzying political and financial reversals, she became one of the world's first great businesswomen and one of the richest women of her time. As much a fascinating journey through the process of making this temperamental wine as a biography of a uniquely tempered woman, The Widow Clicquot is the captivating true story of a legend and a visionary.

What triggers fascination, and how do companies, people, and ideas put those triggers to useWhy are you captivated by some people but not by othersWhy do you recall some brands yet forget the restIn a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behaviorFascination: the most powerful way to influence decision making. It's more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust. Fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the right triggers, you can make anything become fascinating.To explore and explain fascination's irresistible influence, Sally Hogshead looks beyond marketing, delving into behavioral and social studies, historical precedents, neurobiology and evolutionary anthropology, as well as conducting in-depth interviews and a national study of a thousand consumers, to emerge with deeply rooted patterns for why, and how, we become captivated.Hogshead reveals why the Salem witch trials began with the same fixations as those in Sex and the City. How Olympic athletes are subject to obsessions similar to those of fetishists. How a 1636 frenzy over Dutch tulip bulbs perfectly mirrors the 2006 real estate bubble. And why a billion-dollar "Just Say No" program actually increased drug use among teens, by activating the same "forbidden fruit" syndrome as a Victoria's Secret catalog.Whether you realize it or not, you're already using the seven triggers. The question is, are you using the right triggers, in the right way, to get your desired resultThis book will show you.

From the critically acclaimed author of Crazy '08 comes the thrilling true story of the most colorful and notorious law firm in American history. Scoundrels in Law offers an inside look at crime and punishment in the nineteenth century, and a whirlwind tour of the Gilded Age. Gangsters and con men. Spurned mistresses and wandering husbands. Strippers and Broadway royalty. Cat killers and spiritualists. These were the friends and clients of Howe Hummel, the most famous (and famously rotten) law firm in nineteenth-century America.The partners gloried in their reputation and made a rich living from it. William Howe left London a step ahead of the law to find his destiny defending the perpetrators of murder and mayhem in post-Civil War New York, in an age of really good murders. A dramatic, diamond-encrusted presence, Howe was one of the great courtroom orators of his era, winning improbable acquittals time after time.Abraham Hummel enjoyed a quieter but perhaps more fearsome notoriety, shaking down high society so well and so often that receiving an envelope with the law firm's name on it became almost a rite of passage.The partners bestrode Gilded Age New York with wit and brio, and everyone from Theodore Roosevelt to Lola Montez had a part in their story. In Howe Hummel's prime, it would not have been unusual to see a leading politician, a pickpocket, a Broadway star, a bank robber, and a socialite all crowded together into the waiting room of their offices, located conveniently across the street from the city jail. Howe and Hummel were not particularly good men. They were perfectly ready even eager to lie, cheat, and bribe on behalf of their clients. They did stop short of murder, though, a principle that played a critical role when the famous firm imploded in a truly spectacular web of deceit gone wrong.Through the windows of the dingy premises of Howe Hummel, readers can glimpse the Gilded Age in all its grime and grandeur. Cait Murphy restores this once-famous duo to their rightful place in the pantheon of great American characters.

Time is not money.Time is more important than money. Today's customers are overwhelmed, overworked, and overstressed, and it seems that everyone from CEOs to soccer moms is short on time and inundated with information. As a result, despite the availability of 24/7 commerce and countless ways of engaging people in our multiscreen (mobile, TV, and PC) economy, companies find it more difficult than ever to claim even a fraction of the 1,440 minutes in their customers' precious 24 hours. In The 24-Hour Customer, Adrian C. Ott, CEO of a successful Silicon Valley consultancy, argues that companies need to strategically harness the ebbs and flows of customer time and attention in order to win in today's competitive landscape. She explores the economics of time and attention, including why customers will devote hours addicted to social networks, yet will say "I have no time!" to other offerings. Based on extensive research and real-world results with market-leading companies, this book provides tools, such as Time-Value Tradeoffs and Time-ographics, that pinpoint opportunities to increase revenue and gain market traction. Filled with fascinating case studies from companies like Johnson Johnson, Amazon, and iPhone app start-ups, The 24-Hour Customer offers fresh ideas for capitalizing on the elements of time, attention, and value to innovate never-before-considered products, services, and programs for today's ber-connected, multitasking customer. Readers will discover how: Zipcar utilized time-slicing to redefine automobile ownership and grew by 70 percent, while the auto industry struggled in 2009; Netflix, Hulu, and others time-shifted to movies on-demand, ultimately restructuring the entertainment industry; P&G leveraged inattention by enabling habit-formation for some of its most successful brands. This book shares the latest strategic weapons for achieving market leadership and will change the way executives think about their businesses and their customers.

Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.McGee interviewed countless industry insiders pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.