For the past thirty years, Steve Miller has done the messy, unpleasant work of salvaging America's lost companies with such success that the Wall Street Journal has dubbed him "U.S. Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three. A battle is being fought in the heart of industrial America or what is left of it Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result.In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006. A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.

Hollywood's survivors share their secrets to success -- where, they came from, how they made it, and how you can too In a heyday of reality television and overnight stardom, it's easy to forget that most players had to work hard to make it big. How I Broke into Hollywood brings together dozens of Tinseltown's greatest success stories, from legends Sydney Pollack and Lalo Schifrin to rising starlet Erika Christensen to über-producer Gavin Polone. Icons of their industry -- writers, actors, directors, designers, cinematographers, executives and more -- they were once outsiders themselves, and their beginnings have all the grit and glamour of the best Hollywood films. Among the figures profiled: Comedian Bernie Mac, whose earliest stand-up shows were on subway cars and at funeral parties. Actor Charles Dutton, who was convicted of manslaughter at age seventeen, then went on to the Yale School of Drama and a brilliant career on stage, screen, and television. Actor Peter Gallagher, who suffered a crippling bout of stage fright moments before leaping onstage as Snoopy -- but whose jitters moved him to a performance that brought the audience to its feet and launched his career. Superagent Jay Kanter, who started out as a mailroom guy -- before nabbing Marlon Brando as his first star client. Producer Caryn Mandabach, whose first job was making beer runs for the production guys at the Olympic Auditorium -- but who paid attention and soon was developing such hits as The Cosby Show, Roseanne, and That '70s Show. Director John Landis, who hunted down his first job as a production assistant by buying a one-way ticket to London, then hitchhiking and hopping trains all the way to the set . . . in Yugoslavia. How I Broke into Hollywood shares the voices of nearly fifty Hollywood survivors as they revisit the highs and lows of their careers in their own words, dishing dirt and imparting the wisdom they gained along the way. We learn what drew them to the industry and what made them stay, what inspired and appalled them, and what secrets propelled them to professional stardom. (Hint: a good attitude -- and an unflappable ego -- don't hurt.)The road to success is a bumpy, angst-ridden, star-studded thrill ride -- but for these insiders, at least, it was worth every pitfall and lesson learned. Often hilarious, always instructive, How I Broke into Hollywood is an irresistible read for anyone fascinated by those who've made it big . . . and for people everywhere hoping to make it big themselves.

In the 1970s and 1980s, before he earned national acclaim for his award-winning novels, Pete Dexter was a newspaper columnist. Every week, in a few hundred words, Dexter cut directly to the heart of the American character at a time of national turmoil and crucial change. With haunting urgency, his columns laid bare the violence, hypocrisy, and desperation he saw on the streets of Philadelphia and in the places he visited across the country. But he reveled, too, in the lighter side of his own life, sharing scenes with the indefatigable Mrs. Dexter, their young daughter, and a series of unforgettable creatures who strayed into their lives. No matter what caught Dexter's eye, it was illuminated by his dark, brilliant humor. Collected here for the first time are eighty-two of the best of those spellbinding, finely wrought pieces with a new introduction by the author assembled by Rob Fleder, editor of the bestselling Sports Illustrated 50th Anniversary Book. Paper Trails is searing, heart-breaking, and irresistibly funny, sometimes all at once. As Pete Hamill says in his foreword, these essays "are as good as it ever gets."

With his career at a standstill and his golf game a shadow of its former mediocrity, TV writer and ESPN.com contributor Bob Smiley decided the time had come to turn to the one person who might be able to help: Tiger Woods. So, in January of 2008, Smiley set out to follow the game's greatest player from the gallery for every hole of an entire season and to absorb all that he could.Smiley traveled from the seaside cliffs of San Diego to the deserts of Dubai, through the hallowed gates of Augusta National, and on to arguably the greatest U.S. Open of all time back at Torrey Pines, where, in a legendary duel with charismatic journeyman Rocco Mediate, Woods won his fourteenth major on one leg.Smiley chronicles every dramatic and often hysterical moment of his journey with Tiger, including his off-course run-ins with Arabian sandstorms, ex-con ticket scalpers, and the motley assortment of strangers who became friends along the way.Told from the perspective of a true golf fan, Follow the Roar is a once-in-a-lifetime adventure through the most spectacular and inspiring season in Tiger Woods's celebrated career. In addition to the thrill of witnessing all 604 holes Woods played in '08, Smiley found in Tiger both inspiration and the gutsy embodiment of what it really means to be an athlete and a man.

Every general manager today all the way up to the CEO is expected by his or her stakeholders to achieve new breakthroughs in performance and fast. Those who don't make visible progress toward that goal within the first year or two will likely find themselves looking for another job. It is precisely because of this growing breakthrough imperative that managers today, whether in corporations or nonprofits, need to get off to a fast start. They don't have time for mistakes or for going back and redoing what they should have done right in the first place. But, despite the intensity of these pressures, despite the high expectations and short time frames, a number of CEOs and general managers turn in truly exceptional results. How do they meet and exceed the breakthrough imperativeTo answer this question, consultants and former managers Mark Gottfredson and Steve Schaubert interviewed more than forty CEOs from both industry and the nonprofit sector, conducted an intensive study of what successful managers do right and what some do wrong and drew on their own combined fifty-plus years of experience at Bain & Company, where their insights have consistently been found in the pages of the Harvard Business Review. Together they came up with the four straightforward principles deceptively simple yet remarkably powerful that everyone must follow to succeed at achieving breakthrough results: 1. Costs and prices always decline2. Competitive position determines options3. Customers and profit pools don't stand still4. Simplicity gets results Although seemingly simplistic, mastering these four laws means mastering the basics of great management a foundation on which to build the rest of one's management strategy. Whether you're managing a small work group or a multinational corporation, a single division or an entire nonprofit, The Breakthrough Imperative presents these core laws of business to help you determine where you are, just how far you can go, and how to get there with stellar results.

Through 150 striking color photographs, Obama: The Historic Campaign in Photographs charts the road to Barack Obama's nomination as the first African American to lead the presidential ticket of a major party. Announcing his campaign in Springfield, Illinois, on February 10, 2007, Obama stood on the grounds of the Old State Capitol, where Abraham Lincoln delivered his famous "House Divided" speech against slavery in 1858. During an eighteen-month campaign, from the snows of Iowa to the hunt for Democratic "superdelegates," this junior senator from Chicago confounded the party establishment and rewrote the playbook on modern presidential campaigning. This amazing collection of photographs captures the public and private moments of his journey, and offers a unique window into one of the great triumphs in American politics.

In 1692 Puritan Samuel Sewall sent twenty people to their deaths on trumped-up witchcraft charges. The nefarious witch trials in Salem, Massachusetts represent a low point of American history, made famous in works by Longfellow, Nathaniel Hawthorne (himself a descendant of one of the judges), and Arthur Miller. The trials might have doomed Sewall to infamy except for a courageous act of contrition now commemorated in a mural that hangs beneath the golden dome of the Massachusetts State House picturing Sewall's public repentance. He was the only Salem witch judge to make amends.But, remarkably, the judge's story didn't end there. Once he realized his error, Sewall turned his attention to other pressing social issues. Struck by the injustice of the New England slave trade, a commerce in which his own relatives and neighbors were engaged, he authored "The Selling of Joseph," America's first antislavery tract. While his peers viewed Native Americans as savages, Sewall advocated for their essential rights and encouraged their education, even paying for several Indian youths to attend Harvard College. Finally, at a time when women were universally considered inferior to men, Sewall published an essay affirming the fundamental equality of the sexes. The text of that essay, composed at the deathbed of his daughter Hannah, is republished here for the first time.In Salem Witch Judge, acclaimed biographer Eve LaPlante, Sewall's great-great-great-great-great-great-granddaughter, draws on family lore, her ancestor's personal diaries, and archival documents to open a window onto life in colonial America, painting a portrait of a man traditionally vilified, but who was in fact an innovator and forefather who came to represent the best of the American spirit.

In 2005 Uzodinma Iweala stunned readers and critics alike with Beasts of No Nation, his debut novel about child soldiers in West Africa. Now his return to Africa has produced Our Kind of People, a non-fiction account of the AIDS crisis every bit as startling and original. HIV/AIDS has been reported as one of the most destructive diseases in recent memory tearing apart communities and ostracizing the afflicted. But the emphasis placed on death, destruction, and despair hardly captures the many and varied effects of the epidemic, or the stories of the extraordinary people who live and die under its watch.Our Kind of People opens our minds to these stories, introducing a new set of voices and altering the way we speak and think about disease. Iweala embarks on a remarkable journey through his native Nigeria, meeting individuals and communities that are struggling daily to understand both the impact and meaning of HIV/AIDS. He speaks with people from all walks of life the ill and the healthy, doctors, nurses, truck drivers, sex workers, shopkeepers, students, parents, and children. Their testimonies are by turns uplifting, alarming, humorous, and surprising, and always unflinchingly candid. Integrating his own experiences with these voices, Iweala creates at once a deeply personal exploration of life, love, and connection in the face of disease, and an incisive critique of our existing ideas of health and happiness.Beautifully written and heartbreakingly honest, Our Kind of People goes behind the headlines of an unprecedented epidemic to show the real lives it affects, illuminating the scope of the crisis and a continent's valiant struggle.

Veuve Clicquot champagne epitomizes glamour, style, and luxury. In The Widow Clicquot, Tilar J. Mazzeo brings to life for the first time the fascinating woman behind the iconic yellow label: Barbe-Nicole Clicquot Ponsardin, who, after her husband's death, defied convention by assuming the reins of the fledgling wine business they had nurtured together. Steering the company through dizzying political and financial reversals, she became one of the world's first great businesswomen and one of the richest women of her time. As much a fascinating journey through the process of making this temperamental wine as a biography of a uniquely tempered woman, The Widow Clicquot is the captivating true story of a legend and a visionary.

What triggers fascination, and how do companies, people, and ideas put those triggers to useWhy are you captivated by some people but not by othersWhy do you recall some brands yet forget the restIn a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behaviorFascination: the most powerful way to influence decision making. It's more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust. Fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the right triggers, you can make anything become fascinating.To explore and explain fascination's irresistible influence, Sally Hogshead looks beyond marketing, delving into behavioral and social studies, historical precedents, neurobiology and evolutionary anthropology, as well as conducting in-depth interviews and a national study of a thousand consumers, to emerge with deeply rooted patterns for why, and how, we become captivated.Hogshead reveals why the Salem witch trials began with the same fixations as those in Sex and the City. How Olympic athletes are subject to obsessions similar to those of fetishists. How a 1636 frenzy over Dutch tulip bulbs perfectly mirrors the 2006 real estate bubble. And why a billion-dollar "Just Say No" program actually increased drug use among teens, by activating the same "forbidden fruit" syndrome as a Victoria's Secret catalog.Whether you realize it or not, you're already using the seven triggers. The question is, are you using the right triggers, in the right way, to get your desired resultThis book will show you.

From the critically acclaimed author of Crazy '08 comes the thrilling true story of the most colorful and notorious law firm in American history. Scoundrels in Law offers an inside look at crime and punishment in the nineteenth century, and a whirlwind tour of the Gilded Age. Gangsters and con men. Spurned mistresses and wandering husbands. Strippers and Broadway royalty. Cat killers and spiritualists. These were the friends and clients of Howe Hummel, the most famous (and famously rotten) law firm in nineteenth-century America.The partners gloried in their reputation and made a rich living from it. William Howe left London a step ahead of the law to find his destiny defending the perpetrators of murder and mayhem in post-Civil War New York, in an age of really good murders. A dramatic, diamond-encrusted presence, Howe was one of the great courtroom orators of his era, winning improbable acquittals time after time.Abraham Hummel enjoyed a quieter but perhaps more fearsome notoriety, shaking down high society so well and so often that receiving an envelope with the law firm's name on it became almost a rite of passage.The partners bestrode Gilded Age New York with wit and brio, and everyone from Theodore Roosevelt to Lola Montez had a part in their story. In Howe Hummel's prime, it would not have been unusual to see a leading politician, a pickpocket, a Broadway star, a bank robber, and a socialite all crowded together into the waiting room of their offices, located conveniently across the street from the city jail. Howe and Hummel were not particularly good men. They were perfectly ready even eager to lie, cheat, and bribe on behalf of their clients. They did stop short of murder, though, a principle that played a critical role when the famous firm imploded in a truly spectacular web of deceit gone wrong.Through the windows of the dingy premises of Howe Hummel, readers can glimpse the Gilded Age in all its grime and grandeur. Cait Murphy restores this once-famous duo to their rightful place in the pantheon of great American characters.

Time is not money.Time is more important than money. Today's customers are overwhelmed, overworked, and overstressed, and it seems that everyone from CEOs to soccer moms is short on time and inundated with information. As a result, despite the availability of 24/7 commerce and countless ways of engaging people in our multiscreen (mobile, TV, and PC) economy, companies find it more difficult than ever to claim even a fraction of the 1,440 minutes in their customers' precious 24 hours. In The 24-Hour Customer, Adrian C. Ott, CEO of a successful Silicon Valley consultancy, argues that companies need to strategically harness the ebbs and flows of customer time and attention in order to win in today's competitive landscape. She explores the economics of time and attention, including why customers will devote hours addicted to social networks, yet will say "I have no time!" to other offerings. Based on extensive research and real-world results with market-leading companies, this book provides tools, such as Time-Value Tradeoffs and Time-ographics, that pinpoint opportunities to increase revenue and gain market traction. Filled with fascinating case studies from companies like Johnson Johnson, Amazon, and iPhone app start-ups, The 24-Hour Customer offers fresh ideas for capitalizing on the elements of time, attention, and value to innovate never-before-considered products, services, and programs for today's ber-connected, multitasking customer. Readers will discover how: Zipcar utilized time-slicing to redefine automobile ownership and grew by 70 percent, while the auto industry struggled in 2009; Netflix, Hulu, and others time-shifted to movies on-demand, ultimately restructuring the entertainment industry; P&G leveraged inattention by enabling habit-formation for some of its most successful brands. This book shares the latest strategic weapons for achieving market leadership and will change the way executives think about their businesses and their customers.

The widely exposed transgressions of priests within the Catholic Church stunned the faithful and sent a new surge of energy through the progressive church reform movement in the United States. Despite the movement's growing profile, the world has only recently learned that Catholic women are the driving force behind reform. Good Catholic Girls is a lively account of these courageous women, as seen through the eyes of an impassioned journalist, Angela Bonavoglia. They include Joan Chittister, the Benedictine nun who refused to obey a Vatican order not to speak at an international conference for women's ordination groups; Mary Ramerman, ordained a Catholic priest before 3,000 jubilant supporters; Frances Kissling, whose fight for women's reproductive rights has shaken the Church at its highest levels; Barbara Blaine, a priest abuse survivor who created the nation's most powerful voice for victims; and Sister Jeannine Gramick, who built a pioneering ministry to gays and lesbians, despite Vatican orders to silence her and ban her work.Backed by supporters worldwide, these and other women are rethinking Catholic theology, changing the face of ministry, and resurrecting the lost lives of female church leaders. As Bonavoglia shows, the hierarchy ignores them at its peril.

A witty and engaging history of the first botanists, interwoven with stories of today's extraordinary plants found in the garden and the labIn Paradise Under Glass, Ruth Kassinger recounts with grace and humor her journey from brown thumb to green, sharing the lessons that she learned from building a home conservatory in the wake of a devastating personal crisis. In A Garden of Marvels, she extends the story. "This book was born of a murder, a murder I committed," she begins. The victim was a kumquat tree. Though she diligently did her best watering, fertilizing, repotting, and pruning the plant turned brown and brittle. Why did the kumquat die when other plants in the garden that received the same attention thrivedshe wondered. It was an experience that offered invaluable insight. While she knew the basic rules of caring for indoor plants, Kassinger realized that she understood very little about plant physiology how roots, stems, leaves, and flowers actually function. Determined not to repeat her failure, she set out to learn the fundamentals of botany in order to become a better gardener. A Garden of Marvels is the story of her wise and enchanting odyssey to discover the secret life of plants. Kassinger retraces the progress of the first botanists including a melancholy Italian anatomist, a renegade French surgeon, a stuttering English minister, an obsessive German schoolteacher, and Charles Darwin who banished myths and misunderstandings and discovered that flowers have sex, leaves eat air, roots choose their food, and hormones make morning glories climb fence posts. She goes out into the world as well, visiting modern gardens, farms, and labs to discover the science behind extraordinary plants like one-ton pumpkins, truly black petunias, ferns that eat the arsenic in contaminated soil, biofuel grass that grows twelve feet tall, and the world's only photosynthesizing animal. Kassinger also introduces us to modern scientific research that offers hope for combatting climate change and alleviating world hunger. She then transfers her insights to her own garden, where she nurtures a "cocktail" tree that bears five kinds of fruit, cures an ailing Buddha's Hand plant with beneficial fungi, and gets a tree to text her when it's thirsty. Intertwining personal anecdotes, accessible science, and little-known history, A Garden of Marvels takes us on an eye-opening journey into Kassinger's garden and yours offering us a new appreciation of this exquisite gift of nature: "Our garden is more than a marvel. It's as close to a miracle as there is on Earth."

Conceived in a storytelling workshop given by Spalding Gray, Old Man In a Baseball Cap is not your typical story of World War II. Rochlin recounts in gritty detail how he--an ordinary young man--was thrust into outrageous circumstances during an extraordinary time. Whether he's bumping up against the army's bigotry because he's Jewish, aiding in the delivery of a baby by cesarean section, being ordered to obliterate a Hungarian village, or parachuting from his plane in the middle of Yugoslavia and then walking 400 kilometers to safety with an amorous guide, Rochlin captures the Intensely powerful experience of a teenager away from home for the first time. Old Man In a Baseball Cap is an astonishingly fresh, candid look at "the last good war." At once naive, candid, and wise, Fred Rochlin's voice is unforgettable.

Poet and cartoonist Austin Kleon has discovered a new way to read between the lines. Armed with a daily newspaper and a permanent marker, he constructs through deconstruction eliminating the words he doesn't need to create a new art form: Newspaper Blackout poetry. Highly original, Kleon's verse ranges from provocative to lighthearted, and from moving to hysterically funny, and undoubtedly entertaining. The latest creations in a long history of "found art," Newspaper Blackout will challenge you to find new meaning in the familiar and inspiration from the mundane.Newspaper Blackout contains original poems by Austin Kleon, as well as submissions from readers of Kleon's popular online blog and a handy appendix on how to create your own blackout poetry.

There's nothing as wonderful as starting to heal, waking up in the morning and knowing that nobody can hurt you if you don't let them.Beginning to Heal offers hope and guidance for all survivors starting the healing journey. No matter how great your pain today, you can not only heal but thrive. Based on the authors' bestseller The Courage to Heal, this Revised Edition of Beginning to Heal takes you through the key stages of the healing process, from crisis times to breaking the silence, grief, and anger, to resolution and moving on. It includes inspirational highlights, clear explanations, practical suggestions, and compelling accounts of survivors' pain, their strength, and their triumphs.

Here is a fresh perspective on the last tumultuous years of the Soviet Union and an exquisitely poetic travelogue.With a keen grasp of Russia's history, a deep appreciation for its architecture and iconography, and an inexhaustible enthusiasm for its people and its culture, Colin Thubron is the perfect guide to a country most of us will never get to know firsthand. Here, we can walk down western Russia's country roads, rest in its villages, and explore some of the most engaging cities in the world. Beautifully written and infinitely insightful, Among the Russians is vivid, compelling travel writing that will also appeal to readers of history and current events and to anyone captivated by the shape and texture of one of the world's most enigmatic culture.

The darkly graceful poems in Mark Doty's seventh collection explore the ways in which we are educated by the implacable powers of time and desire. The world constantly renews itself, and the new brings both possibility and erasure. Given the limits of our own bodies, how are we to live within the inevitability of despair?This is the plainest of Doty's books, its language stripped and humbled. But whatever depths are sounded in these poems, their humane and open music sustains. Art itself instructs us. Lucian Freud's startling renditions of human skin, Virginia Woolf's ecstatic depiction of consciousness, Caravaggio's only-too-real people elevated to difficult glory -- all turn the light of human intelligence upon "the night of time."Formally inventive, warm, at once witty and disconsolate, School of the Arts represents a poet reinventing his own voice at midlife, finding a way through a troubled passage. Acutely attentive, insistently alive, this is a book of "fierce vulnerability."

How to be cool when you're afraid you've forgotten how . . . Sure, you can try to stay younger by exercising, coloring your hair, and wearing stylish clothes but how do you respond when someone asks, "Do you Twitter?" How Not to Act Old gives you simple ways to come back from over the hill and to act as young as you look.Covering everything from old-people entertainment (cancel that dinner party!) to old-people communication (it's called a "voice mail," not a "message," and no one leaves or listens to them anyway), Pamela Redmond Satran decodes the behaviors, viewpoints, and cultural touchstones that separate you from the hip young person you wish you still were. This irreverent guide is essential for anyone who doesn't want to embarrass their kids or themselves.

You've met the Italian mobin The Godfather, now welcometo the real-life world of IrishAmerica's own murderous clanof organized crime The man who has remained silent for more than a decade finally speaks, revealing the gritty true story of his life inside the infamous South Boston Irish mob led by the elusive, Machiavellian kingpin Whitey Bulger, who to this day remains on the lam as one of the world's Ten Most Wanted criminals, second only to Osama bin Laden.John "Red" Shea was a top lieutenant in the South Boston Irish mob, rising to this position at the age of twenty-one. Thus began his tutelage under the notorious Irish godfather James "Whitey" Bulger. An ice-cold enforcer with a legendary red-hot temper, Shea was a legend among his Southie peers in the 1980s. From the first delivery truck he robbed at thirteen to the start of his twelve-year federal sentence for drug trafficking at twenty-seven, Shea was a portrait in American crime -- a terror, brutal and ruthlessly ambitious. Drug dealer, loan shark, money launderer, and multimillion-dollar narcotics kingpin, Shea was at the pinnacle of power -- until the feds came knocking and eventually obliterated the legendary mob in a well-orchestrated sweep of arrests, fueled by insider tips to the FBI and DEA. While Bulger's other top men turned informant to save their own hides, Shea alone kept his code of honor and his mouth shut -- loyalty that earned him a dozen years of hard time even as the man he was protecting turned out to be, himself, a rat. For in the end, in a remarkable show of betrayal, Bulger turned out to be the FBI's "main man" and top informant -- tipping off the feds for decades while still managing to operate one of the most murderous and profitable organized crime outfits of all time.In Rat Bastards, Shea brings that mysterious world and gritty urban Irish American street culture into sharp focus by telling his own story -- of his fatherless upbringing, his apprenticeship on the tough streets of Southie, and his love affair with trouble, boxing, and then the gangster life. In prose that is refreshingly honest, personal, and surprisingly tender, Shea tells his harrowing, unflinching, and unapologetic story. A man who did the crime, did the time, and held fast to the Irish code of silence, which he was raised to follow at any cost, Shea remains a man of honor and in doing so has become a living legend. One of the last of a dying breed, a true stand-up guy.Shea expects no forgiveness and makes no excuses for the life he chose. His story is intense, compelling, and in your face.